Community Supervisor
Found in: Jooble UK C2 - 2 weeks ago
Do you have a proven track record in delivering and managing a customer focused service?
Are you passionate about delivering great customer service that benefits the local community?
We are seeking someone with a strong background in casework, a passion for working with refugees, and a commitment to cultural sensitivity.
The Communities Directorate incorporates a diverse range of services, several of which operate at scale and with countywide reach to deliver significant universal customer-facing functions. The directorate provides a vital service to maintain and support a diverse range of projects and programmes.
Salary: £37,336 to £40,221 per annum with entitlement to Crawley Weighting Allowance
Contract Type: Fixed-term contact until 31 October 2024
Full-time (37 hours per week) Monday to Friday
Location: Crawley Library, Southgate Ave, Crawley RH10 6HG (Hybrid and Flexible Working) The role offers hybrid working arrangements where you will be working mostly from hotels, with the expectation to visit other Council locations as required. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available
In this role, you will oversee a team of dedicated caseworkers providing a front-line casework service direct to individuals and families from conflict affected countries to support their relocation to the UK.
As a casework supervisor, you will work on site in hotels and within temporary accommodation to assist with day-to-day practical operational support. You will have the opportunity to make a lasting impact by empowering individuals to rebuild their lives and thrive in their new communities.
In this role, you will mentor and lead a varied casework team of approximately 8 staff including their performance management and professional development. Alongside this, you will compose and product succinct written business reports for a range of purposes such as research, project proposals or business cases proposing a course of action.
We're looking for someone with proven leadership and communication skill, a desire to ensure we achieve better outcomes for refugees as part our mission to secure continuous improvement in the directorate.
You will be keen to deliver by using your own initiative, multi-tasking and able to effectively prioritise both your work and those you manage and be keen to evidence this through your ability to develop outcome-based contract performance measures.
You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
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