Current jobs related to Senior Customer Success Manager - London, Greater London - Life Centered Therapy

  • Senior Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom eTeam Workforce Limited Full time

    We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.Job Title: Senior Customer Success ManagerLocation: Shoreditch (Hybrid - 2 to 3 days per week onsite)Duration: 12 months contract (Leave of Absence coverage for FTE)The Opportunity:Within the Digital...

  • Senior Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Network Talent Full time

    This range is provided by Network Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeSenior Customer Success Manager – HR TechEstablished over 20 years ago, our client is a market-leading HR Tech platform, working with clients on a multi-vertical basis including the likes of Samsung,...

  • Senior Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom Kaisa Technologies AB Full time

    Role descriptionSummaryJob Title: Senior Customer Success ManagerDepartment: Commercial/Customer SuccessReports to: The Senior Customer Success Manager will report to the Customer Success DirectorLocation: Paris or LondonJoin our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest...

  • Success Relationship Manager

    1 week ago

    London, Greater London, United Kingdom Ignite your success Full time

    Be a key player in a growing global businessUnlock international market access with indemand products.Jump to a new level of success with performancelinked earning potential.Craft your flexible worklife balance with remote fulltime and parttime options.Were looking for dynamic individuals to join our global company working at the forefront of Personal and...

  • Senior Customer Success Manager

    2 days ago

    London, Greater London, United Kingdom Freespee Full time

    Role description SummaryJob Title: Senior Customer Success ManagerDepartment: Commercial/Customer SuccessReports to: The Senior Customer Success Manager will report to the Customer Success DirectorLocation: Paris or LondonJoin our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest...

  • Senior Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Kinaxis Full time

    About KinaxisElevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis.In 1984, we started out as a team of three engineers...

  • Senior Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Optimizely Full time

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...

  • Manager of Customer Success

    6 days ago

    London, Greater London, United Kingdom Yoobic, Ltd. (Italy) Full time

    TitleManager of Customer Success (Senior Manager or Director)Reporting LineHead of Customer Success (CCO in its absence)Incentive SchemeCS Incentive Scheme on designated MarketsDesignated MarketsMostly Northern Europe and APAC - only a few customers there (Designated Markets may evolve in the future, based on business needs)What we needWe're looking for a...

  • Manager of Customer Success

    1 week ago

    London, Greater London, United Kingdom YOOBIC Full time

    We're always looking for new talent so if you want a chance to be considered for roles outside of those advertised, send us your CV and what role you're looking for at careers@yoobic.comTitleManager of Customer Success (Senior Manager or Director)Reporting LineHead of Customer Success (CCO in its absence)Incentive SchemeCS Incentive Scheme on designated...

  • Senior Customer Success Manager

    6 days ago

    London, Greater London, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day. Our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.An awesome opportunity has arisen for a Senior Customer Success...

  • Senior Customer Success Manager

    3 days ago

    London, Greater London, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Senior Customer Success Manager - Programmatic, LondonClient:Location:London, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:bd2106b8b425Job Views:22Posted:22.03.2025Expiry Date:06.05.2025Job Description:The RoleAn experienced Senior Customer Success Manager and emerging leader...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Burns Sheehan Full time

    Here at Burns Sheehan, we have exclusively partnered with a high-growth FinTech firm transforming how financial professionals use technology. They're hiring their first Customer Success Manager to take full ownership of customer onboarding, adoption, and engagement.The Role:As the Customer Success Manager, you will help lead product demos, provide training,...

  • Senior Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Onfido Ltd (UK) Full time

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Senior Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Achievers Full time

    About AchieversThe "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in...

  • Senior Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Duco Full time

    About UsDuco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.We help firms to start trusting their data, by giving them one...

  • Customer Success Manager

    7 days ago

    London, Greater London, United Kingdom Motivegroup Full time

    Customer Success Manager - Startup - Hospitality TechResponsibilitiesOwn overall relationship with a small portfolio of high value clientsDevelop account plans to support and evidence ROISupport growth within accountsExperienceBachelor's degree or equivalent experienceExperience in a fast paced startup is a big advantage3+ years experience in a customer...

  • Customer Success Manager

    1 day ago

    London, Greater London, United Kingdom Zearch Full time

    Customer Success Manager - Leading Network Management / GeoSpatial BusinessZearch are pleased to be assisting a high growth PE backed Software & GIS Network Management vendor that following great new business success are now searching for a proactive and customer-focused Customer Success Manager to manage tier 1 Telco customers.This person will assist our...

  • Senior Manager, Customer Success

    5 days ago

    London, Greater London, United Kingdom Klaviyo Inc. Full time

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Senior Manager, Customer Success

    7 days ago

    London, Greater London, United Kingdom Zendesk Full time

    Job Description - Senior Manager, Customer Success - SMBOur Customer Success team advises and guides our wide array of customers as they engage with us and adopt the key elements of our products to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business and technical value....

  • Senior Manager, Customer Success

    2 weeks ago

    London, Greater London, United Kingdom CloudFlare Full time

    Senior Manager, Customer Success & Services, Northern Europe and CEEMEAHybridAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies....

Senior Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Life Centered Therapy Full time
Senior Customer Success Manager - UK - M/F/D

3 days ago Be among the first 25 applicants

Who We Are
Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our Company Culture Is At The Heart Of Everything We Do

  • We bring client satisfaction
  • We are impactful
  • We go above and beyond
  • We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

THE TEAM
Join our dynamic UK team in London, where you'll collaborate with Sales, Partner and Marketing Teams. As a Senior CSM, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.

You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals.

  • Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and more
  • Travel: occasional travel to client sites or team-building events

YOUR MISSION

  • Own and nurture a portfolio of Enterprise customers, ensuring long-term success
  • Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies
  • Collaborate with a Key Account Manager to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion
  • Proactively identify churn risks and implement strategies to improve retention
  • Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy
  • Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution
  • Analyse and identify new areas for optimisation following data analysis
  • Lead CRO meetings, workshops and training
  • Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products

What You Will Bring

  • Degree in Business, Economics, IT, Digital or Marketing
  • At least 3 years work of experience in a related field in Customer Success
  • Customer-focused, organised with a proactive mindset
  • Fluent in English, with excellent verbal and written communication skills
  • Analytical thinker who can translate complex data into profitable marketing plans
  • Interest in UX, e-commerce, analytics or CRO
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application

WHY YOU WILL LOVE IT HERE

  • Make a real impact: directly influence our success and be a player in the company's growth
  • Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
  • International culture: collaborate with a diverse, global team across 8 countries
  • Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
  • Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
  • Centrally located office & various perks: work in a vibrant space central London, and enjoy various benefits: health insurance, additional days off, and support for remote working expenses

INTERVIEW PROCESS

  • Discovery interview with Nataliia, Talent Acquisition Specialist
  • Hiring Manager interview with Scarlett, CSM Team Leader
  • Case study with one of the team members
  • A meeting with Celine, VP Client
  • In-person cultural team-fit interview with some of the UK office

DETAILS

  • Type: permanent (full-time)
  • Location: 3 Waterhouse Square, London
  • Work policy: hybrid, with up to 3 remote days per week
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
  • Mental Health Care
#J-18808-Ljbffr