Senior Manager, Data Management
4 weeks ago
✨ Do you want to be a protagonist of solutions that have a global impact? Be part of the change
We are Softtek, a global technology group that combines a unique culture, benefits and outstanding opportunities for professional and personal development, with presence in more than 20 countries and 14 offices in Spain. We generate value through technology, with the aim of leaving our mark and transcending in the field of digital transformation. With more than 16,000 Softtekians around the world, we continue to grow.
In 2024, we were recognised by the Forbes List as one of the 75 Best Companies to Work For in Spain, standing out for the flexibility and personalised experience we offer our employees. We believe that talented, self-starting people are capable of creating incredible things. Will you join us in this adventure? #FuturoJuntos
What are we looking for?
At Softtek we are looking for an Incident Manager with at least 3 years of experience in this role.
Requirements:
Incident Management: Experience in managing IT incidents to minimize service disruption and restore operations quickly and effectively.
Effective Communication: Skills to communicate the status and resolution of incidents to stakeholders and end users.
Technical Coordination: Ability to coordinate with technical teams in the diagnosis and resolution of incidents, and to escalate critical incidents to higher levels of support.
Incident Analysis: Experience in analysing trends and identifying root causes to prevent recurrence of incidents.
Incident Review: Ability to organise and lead Post Incident Reviews (PIRs) with a focus on lessons learned.
Quality Presentations: Competence to deliver high quality presentations (verbal/written) on chronologies, causes and resolutions.
Preventive Maintenance: Knowledge to perform configuration, monitoring and preventive maintenance tasks across the IT platform...
What will your day to day be like?
Manage and coordinate incident resolution in complex infrastructure environments to minimise service disruption.
Document incident reports, prioritise and categorise incidents according to severity and impact.
Maintain constant communication with stakeholders and end users, and document incident response procedures and best practices.
Coordinate with technical teams to diagnose and resolve incidents, perform data trend analysis and conduct post-incident reviews to implement improvements.
Ensure accurate updating of tools and contribute to the continuous improvement of incident management processes.
Participate in post-incident reviews to identify root causes and prevent recurrence.
Conduct detailed incident presentations and work on continuous improvement of incident management processes.
Hours and on-call:
# On-Call Hours: Monday to Friday, 7:00 to 20:00 (UK time) rotating shifts, and Saturday 7:00 to 17:00 (UK time).
# On-Call Duty: Rotating on-call shifts Monday to Sunday, 20:00 to 7:00 (UK time). During the weekend (Friday to Sunday), there will be two people on call, and the rest of the week there will be only one person on call.
Are you still here? Your onboarding is our priority Don't hesitate to apply: we look forward to meeting you.
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