Sales Executive to Sales Controller

2 weeks ago

Reigate Surrey, United Kingdom Met Serve Ltd Full time

Job Title: On-Demand Controller (Sales Executive) Job Location: With a team of 150+ our Head Office is in Reigate, Surrey. We have been trading since 2005 and complete over 8000 plumbing and heating jobs per month; varying from minor repairs to extensive installation works.

1) British Gas (HomeCare Insurance, Wet Works, Service & Repair)
2) Key Accounts
The job of On-Demand Controller involves the customer journey, from start to finish, for the On-Demand revenue stream – our smallest but fastest growing revenue stream. The On-Demand Controller will be tasked with ensuring that the journey is carried out to only better the customer experience, increase conversion rates and average order values.
Your duties include, but not limited to, planning On-Demand jobs as effectively as possible, working closely with our Dispatch team. Ultimately, it is the On-Demand Controllers role to create as much success as possible with our On-Demand customers. The evolution of this role could be that the On-Demand Controller may begin to take on Marketing and Branding responsibilities, as the business will look to increase the volume of incoming On Demand jobs.
Met Serve Ltd offers internal and external training programmes and we are always looking to enhance this.

Continual communication via telephone, interactions & E-mails to keep all customers informed (Including call centre), managing the customer journey & expectations.
· The Receiving, Creation, Allocation and Dispatching of Jobs including the use of Field Application Units
· The Planning of work using both CRM, other job sources and our planning system in harmony
· The planning of your day to maximize productivity and efficiency
· To be flexible in your approach to all aspects of work
· Any further duties expected of you will be asked only with our full training and support where required.

Microsoft Office experience and ability
· Team Player with a Sales focus
· Prior Sales or Sales-focussed responsibilities, in a Customer Service focussed business, experience preferred

Annual reviews will be carried out to appraise your performance not only to ensure that standards are being maintained but to also ensure that the correct support is offered. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. Pension (Royal London)
- 20 days holiday plus bank holidays
- Group Life Assurance (post 6 month qualifying period)
- Group Medical Cash Plan (post 6 month qualifying period)
- Access to certain benefits and discounts with British Gas
- Annual discretionary bonus scheme
- Overtime options available

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