Current jobs related to Client Support Analyst - United Kingdom - Ampa - Legal & Professional Services
-
Senior Pension Analyst
3 weeks ago
United Kingdom Senior SOC Analyst Full timeSenior SOC Analyst Derby (1 day a week onsite) Are you an experienced Senior SOC Analyst looking for an opportunity to lead and shape security operations in a dynamic, fast-paced environment? We are seeking a skilled cybersecurity professional to join a growing SOC team, where you'll play a critical role in safeguarding my client's assets and...
-
Senior Pension Analyst
3 weeks ago
United Kingdom Senior SOC Analyst Full timeSenior SOC Analyst Derby (1 day a week onsite) Are you an experienced Senior SOC Analyst looking for an opportunity to lead and shape security operations in a dynamic, fast-paced environment? We are seeking a skilled cybersecurity professional to join a growing SOC team, where you'll play a critical role in safeguarding my client's assets and...
-
Senior Pension Analyst
3 weeks ago
United Kingdom Senior SOC Analyst Full timeSenior SOC Analyst Derby (1 day a week onsite) Are you an experienced Senior SOC Analyst looking for an opportunity to lead and shape security operations in a dynamic, fast-paced environment? We are seeking a skilled cybersecurity professional to join a growing SOC team, where you'll play a critical role in safeguarding my client's assets and...
-
Data analyst
2 days ago
United Kingdom Lucid Support Services Full timeSC Cleared - Data Analyst ~3 month contract + ~£Remote-working with occasional site visits ~ Our client, a central government organisation is looking at expanding their use ofbusiness rules to optimize elements of case working processes by automatically routing and prioritizing cases according to their characteristics. The data work involves working...
-
Data analyst
2 days ago
United Kingdom Lucid Support Services Full timeSC Cleared - Data Analyst ~3 month contract + ~£Remote-working with occasional site visits ~ Our client, a central government organisation is looking at expanding their use ofbusiness rules to optimize elements of case working processes by automatically routing and prioritizing cases according to their characteristics. The data work involves working...
-
IT Support Analyst
3 weeks ago
United Kingdom Sharp UK Full timeIT Service Desk Analyst (1st Line Support Analyst) – Stockport Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated...
-
Data Analyst
2 days ago
United Kingdom Lucid Support Services Full timeSC Cleared - Data Analyst 3 month contract +£400.00pd (Inside IR35) Remote-working with occasional site visits SC Cleared Our client, a central government organisation is looking at expanding their use ofbusiness rules to optimize elements of case working processes by automatically routing and prioritizing cases according to their characteristics. The...
-
Data Analyst
2 days ago
United Kingdom Lucid Support Services Full timeSC Cleared - Data Analyst 3 month contract +£400.00pd (Inside IR35) Remote-working with occasional site visits SC Cleared Our client, a central government organisation is looking at expanding their use ofbusiness rules to optimize elements of case working processes by automatically routing and prioritizing cases according to their characteristics. The...
-
Data Analyst
2 days ago
United Kingdom Lucid Support Services Full timeSC Cleared - Data Analyst3 month contract +£400.00pd (Inside IR35) Remote-working with occasional site visitsSC ClearedOur client, a central government organisation is looking at expanding their use ofbusiness rules to optimize elements of case working processes by automatically routing and prioritizing cases according to their characteristics.The data work...
-
Data Analyst
2 days ago
United Kingdom Lucid Support Services Full timeSC Cleared - Data Analyst3 month contract +£400.00pd (Inside IR35) Remote-working with occasional site visitsSC ClearedOur client, a central government organisation is looking at expanding their use ofbusiness rules to optimize elements of case working processes by automatically routing and prioritizing cases according to their characteristics.The data work...
-
Product Support Analyst
4 weeks ago
United Kingdom Aquent Full time €292 - €323Job Title: Product Support Analyst Client Location: UK(Remote) Starting: Asap Pay Rate: £292-£323 per day(PAYE Inside IR35) The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and...
-
Product Support Analyst
2 months ago
United Kingdom Adecco Full timeJob Title: Product Support AnalystLocation: UK RemoteRemuneration: Hourly rate from £36.54 to £40.38Contract Details: Temporary contract for 6 monthsWorking Pattern: Full TimeOur client, a leader in the Tech industry, is seeking a Product Support Analyst to join their team. As a Product Support Analyst, you will work to ensure businesses are maximising the...
-
Client Technical Support Specialist
3 weeks ago
United Kingdom Interactive Brokers Ireland Limited Full time £45,000Job Title: Client Technical Support AnalystAs a Client Technical Support Analyst at Interactive Brokers Ireland Limited, you will play a crucial role in providing exceptional support to our clients. Your primary responsibility will be to assist clients with inquiries related to our trading offerings, ensuring a prompt and effective resolution to technical...
-
Client Technical Support Specialist
3 weeks ago
United Kingdom Interactive Brokers Ireland Limited Full time £45,000Job Title: Client Technical Support AnalystAs a Client Technical Support Analyst at Interactive Brokers Ireland Limited, you will play a crucial role in providing exceptional support to our clients. Your primary responsibility will be to assist clients with inquiries related to our trading offerings, ensuring a prompt and effective resolution to technical...
-
Product Support Analyst
4 weeks ago
United Kingdom Aquent Full time €292 - €323Job Title: Product Support Analyst Client Location: UK(Remote) Starting: Asap Pay Rate: £292-£323 per day(PAYE Inside IR35) Duration: 12 months The Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products...
-
Product Support Analyst
4 weeks ago
United Kingdom Aquent Full timeJob Title: Product Support AnalystClient Location: UK(Remote)Starting: AsapPay Rate: £292-£323 per day(PAYE Inside IR35)Duration: 12 monthsThe Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with...
-
Product Support Analyst
4 weeks ago
United Kingdom Aquent Full timeJob Title: Product Support AnalystClient Location: UK(Remote)Starting: AsapPay Rate: £292-£323 per day(PAYE Inside IR35)Duration: 12 monthsThe Product Support Analyst works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. We combine deep expertise in our products with...
-
Data analyst
4 weeks ago
United Kingdom Templeton & Partners - Innovative & Inclusive Hiring Solutions Full timeTempleton and Partners are seeking an experienced Data Analyst to join one of our global clients and renowned Emerging Tech organisations on a 12month initial contract (with extensions possible). Our client is seeking an analyst to contribute to large projects and leverage analytical skills to help deliver lasting impact on their products. The candidate...
-
Product Support Analyst
5 months ago
United Kingdom Intec Select Full time €350Product Support Analyst - Global Social Media Brand - Circa £350 per day PAYE - UK Remote - 6 month contract Overview: My client, the leading global social media / technology organisation, are looking to recruit a Product Support Analyst to join them on a 6 months contract. Role and Responsibilities: Build technical knowledge and expertise in the...
-
Product Support Analyst
5 months ago
United Kingdom Intec Select Full timeProduct Support Analyst - Global Social Media Brand - Circa £350 per day PAYE - UK Remote - 6 month contractOverview: My client, the leading global social media / technology organisation, are looking to recruit a Product Support Analyst to join them on a 6 months contract.Role and Responsibilities:Build technical knowledge and expertise in the organisations...
Client Support Analyst
2 months ago
Ampa Group Services are searching to add a fantastic Client Systems specialist to our growing Applications and Development team.
This role is part of the maturing of our IT Organisation, adding specialisation and technical knowledge into the Applications and Development team to help us support our IT project portfolio and current technologies.
What you will be doing:
- Act as specialised support for Client Systems Applications.
- Resolve and escalate incidents, ensuring good communication, process adoption and driving resolution in a timely fashion.
- Liaising with 3rd party suppliers for support escalations as needed
- Maintain applications through regular system management and upgrades (as required).
- Monitor application interfaces, exports and imports, and ensure their smooth running where required.
- Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture.
- Providing 3rd line specialist support for the Client Systems Portfolio.
The immediate priorities are:
- Becoming familiar with the applications, integrated solutions, backlogs and current roadmaps as well as the supported business processes.
- Work with the IT Service Delivery Team to evolve and mature our existing framework.
- Champion the IT Service Delivery framework across the Applications and Development team.
- Assist with the production and maintenance of User Guides and other support material.
- Ensure IT processes and applications contribute to improved data quality and assist with the identification of any issues as well as helping to provide systemic solutions
Key Accountabilities
- Maintaining a healthy request and incident queue
- Documenting all work in accordance with agreed standards (including DevOps, ServiceNow, etc)
- Meeting internal SLAs
- Tracking a reduction of incidents year on year through proactive actions taken on the back of Problem Management, monitoring and other initiatives.
What you will need:
A minimum of 2 years demonstrable track record working in a similar role i.e providing technical support to people and software / applications, ideally serving a Case Management System or similar workflow-based Low Code Platform.
You will need to have previous experience with the below tech stack:
- Low Code Platforms: Appian, Sharedo, Microsoft Dynamics 365 or similar
- Case Management Systems: Proclaim, Axxia, P4W, Peppermint or similar
- Document Management Systems: iManage, HighQ, SharePoint or similar
- Azure DevOps
- ISO27001 Controls
- ITIL Processes and platforms: ServiceNow or similar
Experience with the following would be beneficial:
- Power Apps & PowerBI
- MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server
- Microsoft Office Suite (Word, Excel)
Key Competencies:
- The ability to produce high quality technical material, and to identify and develop opportunities to provide business benefit.
- Strong written and verbal communication skills
- Excellent organisation and the ability to prioritise and carry out multiple tasks.
- You have a practical familiarisation of working within the ITIL framework or certification.
- The ability to build good relationships with clients/operational managers and colleagues.
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln, Southampton and Sheffield.
Additional information
Want to find more about our amazing benefits ?
-------------------------------------------------------------------
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here .
Equal opportunities
Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
About Ampa Group
Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others.
Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing.
Our overall purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with enhanced purchasing capabilities, access to specialised expertise, and a cohesive set of values and culture.
At our core, we are dedicated to creating an environment where each brand thrives through mutual growth and co-operation. Through our shared infrastructure and central support, we enable our brands to flourish, using the strength of our collective resources.
If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.
