Installation Engineer- Projects

4 weeks ago

Sheffield, United Kingdom Transaction Network Services Full time

Job Title: Customer Installation Engineer
Job Type: Full Time, Permanent
Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally.
Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network.
The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services.
Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks
* Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation
* Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS
* Ensure Remedy database integrity is always maintained and highlight where existing data requires updating
* Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner
* Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation.
* Use time management tools to assist with project task tracking and reporting
Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities.
* Working experience in Networking
* Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian.
* Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet
* A point-of-sale (POS), ATM, banking or finance industry background
* A Bachelor degree (US) or Higher National Diploma, HND (UK)
* CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications
* Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio
* Experience with Remedy and Salesforce
* Mobile carrier data connectivity solution implementation/support
* TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role

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