Permanent Desktop Support Engineer

18 hours ago

Gloucester Gloucestershire, United Kingdom Sopra Steria Full time

Exciting Career Opportunity for Desktop Support Engineers
Ready to take your IT career to new heights? We’re on the lookout for enthusiastic Desktop Support Engineers to join our dynamic team in Gloucester. You’ll play a key role in exciting projects across the Aerospace, Defence, and Security sectors, working with cutting-edge technologies to deliver exceptional on-premises solutions as part of our growing 2nd Line support team.
This role offers a fantastic opportunity to work onsite five days a week, making it ideal for those who are:
A 1st Line Engineer looking to take the next step in your career
Someone eager to reignite their IT career after a break
Provide technical support for Windows desktop solutions, diagnosing and resolving issues.
Work on virtual desktop infrastructures using Citrix XenDesktop.
Test and release Windows desktop security patches.
Create and maintain automated builds using MDT & SCCM.
Make sure the integrity of Active Directory Group Policies.
Take part in a 24/7 on-call rota, working one week in six.
Strong understanding of patch management and deployment.
Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22.
Familiarity with computer networks and security concepts, including firewalls and antivirus solutions.
ITIL V4 knowledge.
Experience with Windows 10 /11 upgrades and software packaging.
Employment Type: Full time, Permanent
Location: Office Based in Gloucester
Security Clearance Level: Eligible for DV Clearance
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.

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