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Senior IT Support

2 months ago

Farringdon Devon, United Kingdom Kurt Geiger Full time

Provide expert hardware support and service to KG colleagues and Teams across the Retail estate, Head Office, and Warehouse.
Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded.
Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
Field support stores and workspaces in the UK and abroad.
First-line support troubleshooting POS queries

Hybrid working (Working from home, office and potential travel involved)

Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop
Windows imaging and deployment
Understanding basic Networking TCP IP/ UDP, DNS, VPNs, VLANs
Android and Apple mobile devices deployment
Jamf Experience is great but not essential.
A driving License is advantageous but not essential.
Understanding of Windows servers and AWS
Build, configure and install hardware, software and networks for users, stores, and offices.
Monitor, respond to, and escalate business-affecting system events such as disk usage, network outages, server downtime, and security breaches.
Use current security software and systems to ensure a safe technical environment for KG systems and their users.

Ensure all equipment is audited and asset tracked.
Maintain knowledge base support documents to assist with continued support and training.