Technical Manager

Technical Facilities Manager £70,000 – London and Surrey, Education contract Job Purpose To act as the contract lead for all day-to-day activities. The Facilities Manager will be the principal point of contact for clients and will be responsible for managing key relationships with clients, external stakeholders, school leads, and the academy management team in the provision of facilities management services falling within the company's areas of responsibility. They will manage a mobile team of operatives supporting the schools, ensuring the sites are fully resourced to achieve optimal performance against key KPIs, output specifications, and academy requirements. This role also includes responsibilities for auditing, people management, client relations, and administrative requirements, ensuring safe and sustainable site operations in compliance with all legal and statutory regulations. The Facilities Manager is also expected to deliver strong commercial performance. Key Responsibilities and Accountabilities Job Specification Management, supervision, liaison, and control of the delivery team to ensure compliance with the company’s policies and procedures, including but not limited to Health & Safety, Quality Assurance, Procurement, British Standards, CDM regulations, and UK codes of practice. Develop and maintain effective internal, supplier, and customer relationships to minimize commercial risk and maximize future business opportunities. Establish strong working relationships with subcontractors to ensure outputs meet business needs and agreed KPIs/SLAs. Provide tendering services for materials or extra works projects in line with client requirements, coordinating with relevant internal departments and service providers. Conduct regular site safety audits, report findings, investigate anomalies, and review risk assessments, method statements, and COSHH assessments. Ensure compliance with contractual obligations related to child protection, Health & Safety, sustainability, and security—this includes managing directly employed staff, specialist service providers, and temporary/contract staff. Ensure all services delivered meet statutory standards, legislative requirements, and relevant guidance applicable to the customer’s estate. Attend meetings and provide regular reports in alignment with contract reporting requirements. Complete annual Performance & Development Reviews (PDRs) for direct reports, identifying training and development needs. Ensure all staff receive adequate training and site inductions. Undertake other reasonable duties as requested by your line manager. Working Relationships External Interface with academy management teams, regional facilities managers, caretakers, support staff, contractors, and end users (heads, admin teams, safeguarding teams, etc.). Internal Interface with the Director of Operations, Head of Operations South, Regional Customer Services Managers, Helpdesk Manager, Contract Administrators, Finance/Commercial Manager, and Contract Support Managers. Qualifications & Experience Person Specification Excellent written and verbal communication skills. Ability to interface and communicate effectively at all levels with customer representatives. Strong stakeholder management and customer service skills. Strategic and commercial thinking with strong problem-solving abilities. High levels of motivation and organisational capability with a drive to meet deadlines. Flexible and team-oriented. Strong organisational skills with the ability to manage a challenging workload Essential Experience in hard services management within an academy or education setting. Knowledge and experience of building services and engineering contract procedures. Proficient in IT systems and software. Ability to produce management and technical reports as required. IOSH Managing Safely or equivalent H&S qualification; awareness of asbestos, legionella, fire safety, COSHH, etc. Experience managing a portfolio of sites via a mobile team, ideally within education. Must be able to meet the criteria for enhanced DBS clearance. Desired Recognised qualification or relevant experience in Electrical, Mechanical, HVAC, or Building Services Engineering. Over 5 years’ experience in a management role. Good working knowledge of building M&E and fabric services in occupied environments. Competencies Providing Direction: Clearly communicates objectives and provides guidance. Drive for Excellence: Ensures high standards across all tasks. Teamwork: Fosters collaboration and team contribution. Communication: Communicates clearly and effectively at all levels. Planning, Organising & Executing: Plans and monitors resources and timelines effectively. Commercial/Financial Awareness: Applies sound commercial and financial principles. Risk Management: Proactively manages and mitigates risks. Adaptability: Embraces change and responds effectively. Self-Motivation: Confident and committed to continuous improvement. Customer Awareness: Focused on customer satisfaction and relationship management. Health, Safety & Environmental Awareness: Manages HSE responsibilities effectively.