Information Technology Engineer
1 day ago
Job Description: Technical Support Specialist
Location: Cardiff (Hybrid Working)
Job Type: Full Time
Position Overview:
We are seeking a highly skilled Technical Support Specialist with 5-7 years of experience in support roles for a longstanding client of ours. The ideal candidate will demonstrate autonomy in problem-solving and technical implementations, along with a solid understanding of various technologies, particularly within the Microsoft 365 tech stack. This role requires strong customer service skills and the ability to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities:
- Provide technical support and implementation services for Microsoft 365 technologies, including Defender for Endpoint, Intune, Purview (desirable), Exchange, SharePoint, Teams, and Entra ID.
- Support and deploy network and wireless infrastructure using well-known vendors such as Cisco, Fortinet, Extreme, Ubiquiti, and Ruckus.
- Manage on-premise and cloud server infrastructure deployments, utilizing technologies such as Azure, AWS, VMWare, Nutanix, Windows, and Linux.
- Support and manage phone systems, both on-premise and cloud-based, including Cisco Call Manager, 8x8, and Teams Calling.
- Provide strong desktop and mobile device management support, demonstrating expertise in MDM products and configurations, particularly Intune policies.
- Occasionally visit customer sites to deliver support and enhance client relationships.
- Lead technical issues and implementations with minimal team support, taking ownership of projects from start to finish.
- Propose new ideas for internal improvements and make suggestions to customers for environment optimization.
- Stay informed about cyber security standards and processes, including Cyber Essentials and ISO27001.
Qualifications:
- 5-7 years of experience in technical support roles.
- Proven experience with the Microsoft 365 tech stack.
- Strong customer service skills, with the ability to communicate effectively over the phone and in meetings.
- Experience with network and wireless infrastructure deployment.
- Familiarity with on-premise and cloud server technologies.
- Exposure to phone systems and MDM products.
- Ability to work independently and lead technical initiatives.
- Cybersecurity certifications and knowledge of relevant processes are a plus.
- Relevant qualifications such as Cisco CCNA, MCSA, MS SC-200, N+, S+, and MS Fundamentals are preferred.
If you are a proactive and skilled Technical Support Specialist looking to make an impact in a dynamic environment, we encourage you to apply.
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