Technical customer support analyst

1 week ago

Cardiff, United Kingdom LexisNexis Risk Solutions Full time

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly?

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

As a Technical Customer Support Analyst , you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines.

Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat).
Monitor systems performance and report on any potential capacity issues.
Participate in out-of-hours and weekend on-call support.

Excellent customer service skills and a passion for developing and maintaining relationships.
Understanding of software monitoring tools.
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life Assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
Access to employee discounts scheme via Perks at Work


Learn more about the LexisNexis Risk team and how we work here

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