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Mortgage Admin Coordinator

4 months ago

Beacon Cornwall, United Kingdom The New Homes Group Full time €21,000

Job Title: Mortgage Administrator (Office Based)
Location: Office based in Colchester, Essex.
Department: Mortgage Administration Support
Administratively sound candidates with experience of Customer Service in a telephone based setting.
Rewards: £21K Basic Salary plus Bonuses and Benefits (OTE £30K).
Hours: Mon-Fri 9.Immediate Interviews & Start date
The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. In 2023 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our 2024 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion, within The New Homes Group. Mortgage Services Case Owner responsibilities:
You will be part of a team who are responsible for proactively managing customers’ mortgage applications, which will involve keeping in regular contact with our clients and housebuilders, delivering high levels of customer service at all times.
As a Mortgage Services Case Owner, you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment
Previous telephone based call centre experience preferred.
* Ideally some experience of working within Financial Services, but not essential.
* Detail conscious with experience of working in an office based, administrative environment.
* Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
* Highly competent Microsoft Office user, including Excel, Word and Outlook.
Permanent Full Time Role.
* Unrivalled opportunities for progression, promotion and personal development in an expanding and market leading business.
* 28 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation).
* Contributory workplace pension.
* 24 hour Wellbeing Employee Assistance Programme
* Access to discounts platform, Perks at Work.
* Access to self-funded Health Care plan.
* Discounted medical assessment Health Screening.
* Discount on Nuffield Gym Membership.
* Discounts on estate agency, mortgage and surveying services.
* Salary Sacrifice Personal Car Leasing Scheme available.
(If this role sounds of interest please forward your CV by clicking Apply Now or call Darren Robins (Our Phone number can be found in the CV Library company directory listing)