Senior IT Support Engineer
4 weeks ago
The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We are looking for a senior engineer to collaborate directly with our strategic enterprise accounts, helping solve some of the most difficult problems faced by our Customers. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Partner with engineering and customer teams to resolve issues, engaging with senior leaders internally or with customers and coordinating resources across multiple teams as needed.
Provide support coverage during holidays and weekends based on business needs.
Have 5+ years of experience in technical support engineering or software engineering roles, with application development experience, ideally in tech startups or fast-paced environments.
Earned a Bachelor's degree in Computer Science or something similar.
Have proven experience building strong relationships with customers and cross-functionally to drive performance improvements.
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Build and/or have shipped prototypes on top of our API platform, and have spent a meaningful amount of time developing expertise and product intuition in the space.
You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. Compensation, Benefits and Perks
Total compensation includes competitive salary, generous equity and benefits.
~ Private medical insurance covering 100% of premiums for employees and their dependents
~ Pension plan with 4% employer contribution
~52 weeks maternity leave and 20 weeks parental leave
~ OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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