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Technology Services Manager
4 months ago
XBP Europe is an innovative, future-oriented provider of invoice and payment solutions. With a presence across EMEA, we have our own technologies and services and can draw on decades of industry-relevant experience. Invoices and payment processes are increasingly cross-media and paperless. This is where XBP Europe comes into play. Our offerings enable seamless workflows and smooth transactions. XBP Europe combines physical documents, digital data and instant messaging to help businesses work smarter. This helps us capture, process and improve valuable data needed for decision making.
Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at
Embark on a journey of professional growth with XBP Europe, as we support our clients' digital transformation journeys. Join a dynamic team that brings smart solutions to companies in the private and public sector. Let's collaborate to push the boundaries of tech while keeping client needs front of mind. The next step in your career starts here
Technology Services Manager
Responsibilities:
· Accountability for the UK technology solutions P&L
· Leading a team of professional services staff in the UK, in order to provide IT project services to agreed requirements
· Drive systematic growth and development of the UK team, to ensure right skill set capability and innovation, in line with the EMEA Solution Strategy
· Own and manage team and IT project services, in line with standard control requirements and agreed costs & utilization
· Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies
· Lead on business and customer product review, ensuring improvements and customer retention
· Support customer and business Integration and system test phases, to ensure contractual completions and ongoing customer satisfaction.
· Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention
· Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely resolution
· Create and implement standardized, auditable processes for the EMEA Technology Services delivery organization
Profile:
· 5-10 years’ experience in Business Consulting, Software Development or Professional Services, with a strong drive to grow into Team Management and P&L responsibility
· Experience with nearshore delivery models
· Up to date technical experience and demonstration of continued technical upskilling
· Strong work ethos, solution orientation and driven personality
· Team-oriented and wider team engagement skills, including demonstration of good knowledge transfer coaching techniques
· Presentation and Communication Skills
· Knowledge and experience demonstrates high level tech delivery capability, follow through and successful impacts on bottom line
· Management experience proves strong leadership, quality customer engagement and overall business success.
· Risk based decisioning capability that supports and understands business targets, budget, profit margins, controls and risk mitigation.
· Very good level and above, of verbal and written English language
In return, we offer:
· Work in a dynamically developing international company
· Good social environment. Great company culture.
· Permanent Contract
· Referral Bonus
· Eye care vouchers
· BUPA medical
· Life insurance
· UNUM support line
· Annual bonus plan
· Foreign languages lessons
· Holiday entitlement & benefits
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.
