Claims Quality Assurance Officer

Contract type: Permanent
Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours (Full Time)
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail , a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service.
The Quality Assurance Manager supports the Technical and Compliance Lead and the wider Technical team in ensuring product safety, quality, and legality across the Ocado Own Brand range. This role is primarily focused on the day-to-day operation and continuous improvement of the Quality Management System (QMS), monitoring food safety compliance, ensuring key technical data accuracy and governance, and reporting and resolving non-compliance issues across all Ocado Retail SKUs.
Operating and maintaining the Quality Management System (QMS), ensuring all technical governance policies and procedures are adhered to for Ocado Own Brand products.
Managing and monitoring food safety compliance and product legality across the Own Brand range.
Ensuring data governance and accuracy within the Own Brand product specification system.
Compiling, managing, and reporting on Technical KPI targets to the Leadership Team, with a focus on non-compliance trends and performance.
Maintaining accurate technical data and documentation for compliance and reporting.
Engaging with internal stakeholders to embed product safety, compliance, and quality into everything we do.
Oversee the performance, professional development, and daily activities of a team of three direct reports.
Supporting the Own Brand supply base on:
Product quality monitoring activities and improvement plans.
Monitoring quality against QAS benchmark standards and reporting deviations.
Supporting the development of strong partnerships and efficient ways of working with the Own Brand supply base.
Assisting with ongoing supplier risk assessment and monitoring.
Managing branded product data accuracy.
Assisting with the review and control of supplier and product risk for small branded suppliers.
Supporting the technical and compliance elements of product setup across brands and Ocado Own brand.
Minimum 5 years of experience in a Technical or Quality Assurance role within a Retail and/or Manufacturing environment.
Food Technology (or similar) relevant degree or qualification.
Strong working knowledge of Quality Management Systems (QMS) principles and operation.
Adept in managing and interpreting technical data, with a focus on data accuracy and governance.
Knowledge of product risk and crisis management procedures.
Expertise in writing and embedding policy.
Level 3 or 4 HACCP qualified (highly desirable).
Level 3 or 4 Food Hygiene Certificate (highly desirable).
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.