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Customer Service
4 months ago
Immediate need for a talented Customer Service (German/Dutch/Spanish/ Norwegian) . This is a 06+ Months contract opportunity with long-term potential and is located in Cardiff, UK (Onsite). Please review the job description below and contact me ASAP if you are interested.
Handle phone calls with customer queries and provide resolution to end users
~ Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
~ Escalate priority issues per client specifications to the immediate lead as applicable
~ Meet quality standards on all handled contacts
~ Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
~ Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
~ We are also considering Freshers with Native Speaker (German/Dutch/Spanish)
~ Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
~ Previous experience in an outsourced customer service environment is of advantage.
~ Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,
~ Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.
~ Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,
~ This includes: no instances of payment defaults, arrears, or unfavourable credit data, and
~ Minimum age of 18 years old.
Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
