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CRM Project Executive

4 months ago

Hertford Hertfordshire, United Kingdom Sofa Club Full time

CRM Manager Sofa Club are the fastest growing sofa brand in the UK and our team is growing We have an exciting opportunity for a CRM Manager to join our team.

Hybrid Role, Office in Hertford (SG13 7GX) (Candidate must live within 45 minutes)
4 days in HQ, Wednesdays Remote.

At Sofa Club, we make statements not sofas. Our objective is to profitably increase sales from £20 million to £50 million, our disruptive approach aims to reshape the industry. This is your opportunity to be part of our journey, alongside incredible individuals who are driving innovation and growth.

We’re on the hunt for our next CRM Manager This brand new role is perfect for an experienced CRM expert with a proven track record in managing and executing CRM strategies for DTC brands. You will own the Klaviyo platform, creating innovative CRM campaigns and customer journeys that build customer loyalty and increase conversions. Reporting to the Head of Marketing, you will work closely with our Product, Marketing and Ecommerce teams to drive sales and increase conversion rate.

Own and manage the Klaviyo platform, accountable for the performance
Develop and implement CRM strategies
Create visually appealing email templates and other CRM assets.
Creation and management of email campaigns and flows.
Utilise data-driven insights to segment our customers effectively, ensuring that each segment receives tailored and relevant communication and offerings.
Stay current with industry trends and best practices in CRM and email marketing.

At least 2 years of experience in e-commerce CRM management.
Proven track record of managing and executing CRM strategies for a DTC brand.
Strong design skills for creating compelling email templates and assets.
Excellent copywriting skills for developing engaging and persuasive content.
Exceptional attention to detail and a commitment to high-quality output.
Employee Assistant programme – Access to a range of services for you and your family to help with home life, work life health and general wellbeing
Employee Evolution programme – Resources and rewards to encourage learning and development.
Vitality Healthcare Insurance
Hybrid Work (4 days in office, 1 day remote)
⏰ Loyalty additional annual leave
A collaborative, creative and inspiring working environment
Choice of hardware & access to the best software
Discount for friends and family
Champagne Quarterly Social events
Employee of the month prizes
Free on site parking

We work hard and then let our hair down at our office prosecco bar (yes, really)