Loss Prevention Manager

Loss Prevention Manager - Europe Job Title: Senior Loss Prevention Manager Location: London, UK - Canary Wharf Job Type: Full-Time, Permanent Reports To: EU Head of Operations Support About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS , and Hirono . With over 500 physical stores and 2,300 Robo Shops across 30+ countries and regions — and online reach in more than 90 countries — POP MART continues to bring joy to fans and collectors worldwide. In Europe, POP MART has established a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain , and continues to expand into new high-potential regions. For more information, please visit and our LinkedIn Career Page . What to Expect POP MART is a dynamic, fast-growing company with a diverse and multicultural team. In this role, you can expect to: Contribute to a rapidly expanding European retail business at the intersection of art, creativity, and consumer experience Collaborate with passionate teams across multiple markets to deliver secure, efficient, and well-governed retail operations Grow professionally by leading a strategic function that directly impacts profitability, operational excellence, and customer trust Benefits POP MART offers our employees: Monthly appreciation gifts featuring our latest POP MART collectibles A structured bonus scheme linked to company and individual performance Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support Training and professional development opportunities designed to build leadership, analytical, and technical skills Regular team events to share ideas, celebrate achievements, and connect across regions The Role and Candidate The Loss Prevention Manager will play a pivotal role in leading POP MART’s asset protection, shrinkage reduction, and security governance across its European retail operations. Reporting to the EU Head of Operations Support , you will manage a regional loss prevention executive and a small team of local loss prevention executives. This highly cross-functional position requires close collaboration with Supply Chain, Retail, HR, Compliance , and external security partners. The successful candidate will develop and execute a robust loss prevention strategy that enhances store safety, strengthens stocktake governance, and delivers measurable reductions in shrinkage across multiple European markets. Responsibilities Leadership & Team Management Lead, coach, and develop regional and local loss prevention executives to ensure consistent, high-quality performance Provide strategic direction, set priorities, and ensure accountability across the Loss Prevention function Foster a culture of ownership, continuous improvement, and operational excellence Loss Prevention Strategy & Governance Develop, implement, and refine a comprehensive European loss prevention strategy Ensure strong governance frameworks for shrinkage control, stocktake execution, and inventory accuracy Partner with the Head of Supply Chain to define stocktake processes, documentation, and accountability standards Conduct regular risk assessments and compliance audits across stores and warehouses Theft, Fraud & Shrinkage Control Oversee investigations into internal and external theft, fraud, and operational losses Collaborate with law enforcement and ensure compliance with local legislation Design and implement anti-theft policies, training, and awareness programmes for retail teams Build preventative controls that minimise loss and drive a strong security culture Security, Surveillance & Technology Oversee CCTV, EAS, alarm systems, and access control measures Manage third-party security vendor relationships and monitor contractual performance Ensure effective incident reporting and emergency response protocols Champion digital transformation and the adoption of advanced security and analytics tools Data, Reporting & Analytics Analyse shrinkage KPIs to identify risk patterns, trends, and improvement opportunities Provide data-driven insights and strategic recommendations to senior leadership Leverage AI-enabled tools and predictive analytics to proactively identify operational vulnerabilities Cross-Functional Collaboration Partner with Store Operations, HR, and Compliance to embed a strong loss prevention culture Support new store openings through risk assessments and security specification reviews Build governance frameworks and communication channels with external vendors, auditors, and regulatory bodies Deliver training to store leadership teams on theft deterrence and incident management Required Qualifications Proven experience in Loss Prevention, Asset Protection, or Security Management across a multi-site retail environment Deep understanding of European regulations, shrinkage control, and fraud prevention practices Demonstrated leadership skills with experience managing and developing teams Strong investigative skills and proficiency with CCTV systems, EAS, and related technologies Excellent analytical ability to interpret data, identify trends, and implement proactive solutions Exceptional communication and stakeholder management skills Fluency in English ; proficiency in another European language is highly advantageous Willingness to travel across Europe as needed Desirable but Not Essential Experience in luxury, high-value goods, or FMCG retail Familiarity with Organised Retail Crime (ORC) and current European retail crime trends Professional certifications in Loss Prevention, Security Management, or Risk Analysis Your Application If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to uk.hr@popmart.com.