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Product Analyst

2 months ago

United Kingdom Lorien Full time

Product Analyst 6 month contract
£Mainly remote working
Offices based in Reading or Havant

As a Product Analyst you will be leading activities with Product Owners and delivery teams to translate customer needs into high level technical specifications, design and development of recommended systems, working in an Agile manner to deliver business outcomes and value.
Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect or Content Guru
Experience with Oracle CX SaaS products
Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis

Passionate about working on Digital Transformation projects and interested in technology trends
Lead on work alongside the Product Owner to clarify user needs, to plan implementation and to answer queries through the development process as well as understanding and prioritising conflicting needs
Plan, prioritise, manage, execute and evaluate analysis work across product lifecycle
Utilise software development lifecycle, refine product backlog, and build roadmaps
Oversee product development and configuration of solutions to be deployed
Build integration plans and test plans and support with the definitions of testing
Supervise testing schedules for completed systems or products
Provide manuals and guides of a new system or product to end users