Head of Pricing, Performance and Analytics

1 month ago

United Kingdom Lloyds Banking Group Full time
Head of Pricing, Performance and Analytics

We support agile working Click here for more information on agile working options. Agile Working Options

Agile Working Options Job Share; Hybrid Working

JOB TITLE: Head of Pricing, Performance and Analytics

LOCATION(S): London, Leeds or Bristol

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity


Everyday Banking is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.


We're redefining our team to work closely alongside our Platform teams focusing more on delivering customer solutions and better customer connections faster to deliver mobile first products, serving the needs of our customers faster.


The Head of Pricing, Performance & Analytics is an inspirational leadership role whose purpose is to achieve the commercial objectives of the organisation through formation and deployment of excellent pricing strategies, supporting the strategic objectives of deeper customer relationships, delivering fair value for customers and providing strong commercial returns for the bank. This is achieved by developing and leveraging customer-level analytics to understand and influence performance levers and responding swiftly to changing market and economic factors.


You will be responsible for managing a c. £200bn Savings book generating significant income across our iconic Lloyds Bank, Halifax and Bank of Scotland brands, and innovative challenger propositions under our MBNA brand.


This role reports into our Savings Products Director with the accountability to:

  • Propose and implement pricing decisions that achieve a balanced scorecard of commercial and customer objectives and key results
  • Set out a clear roadmap for competitive advantage through deep understanding of customer demand and market landscape. Develop and deploy robust commercial models that accurately predict customer and market trends, and continually enhance the analytical capability, customer and competitor insights
  • Support the development of insightful and timely commercial analytics, pricing and forecasting models to support business decision making
  • Report customer and commercial performance, analyse value drivers and identify opportunities for growth and improvement
  • Continually scan the wider market for competitor and market trends impacting the revenue and costs of the business unit, evaluating and reporting against competitor activity

About us


Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need


We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

  • Have experience in Product Pricing & Commercialisation – Guiding teams in shaping innovative commercial / product pricing schemes that generate revenue and a healthy business environment for the Group.
  • Be Commercially Driven and have Business Insight - Robust and committed focus on business performance ensuring our pricing strategies help us deepen customer relationships, and drive insight that delivers fair value for customers and commercial return for the bank. Using marketplace knowledge and a strong network across the business in order to make timely decisions for the Group. Experienced presenter and effective story teller with ability to convey complex matters to a diverse range of stakeholders.
  • You’ll have Data Literacy - Staying updated with the latest data trends and anticipating new data analysis requirements for the Group. Developing data literacy strategies and/or best practices and learning to be adopted across the Group to drive data literacy capability.
  • Be a Critical Thinker - Constantly seeking to challenge own assumptions for weaknesses, logic and biases. Using innovation, expertise and deep knowledge of the Group and Industry to anticipate future problems, coaching others and taking mitigating action. Evaluating solutions and making changes to increase effectiveness of the solutions as required.
  • Understand our Control and Regulatory environment - Creating a deep culture of understanding the regulatory environment and the application to your business. Driving a control environment transformation & automation. Making decisions and recommendations to deliver for our customers at pace within the regulatory risk environment.
  • Have a Product Innovation & Development mindset - Redefining thinking and inspiring the conceptualisation of new and innovative products that create significant business impact. Using external expertise to ensure an effective delivery of these products to market.

About working for us


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.


And it’s why we especially welcome applications from under-represented groups.


We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies


Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

If you'd like to find out more, please contact Neil Temple or Vivek Khattri

By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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