Weekend Adminstrator

About Crowe Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.
At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

This is a National role, reporting into the firms National Senior Administrator of Technology Administration. The role is London based and will entail some travel to the firm’s regional sites for helpdesk, administration and project work.

30, but these may vary within the overall Helpdesk shift pattern of 8.In addition, there will be a requirement for weekend work and/or overtime.

Building and maintaining effective relationships with senior stakeholders, leaders, and colleagues within the Firm
Driving and enhancing good performance
Assessing risks and identifying gaps in processes and implementing appropriate changes and new ways of working
Implementing suggestions for Administration tasks
Providing support and guidance for Partners, Managers and Employees on Technology administration related issues and matters
Making sure that the day to day delivery of work runs smoothly and escalates any issues to the National Senior Administrator, if needs be
Monitoring an additional mailbox & logging the queries in a ticketing system

HR Processes – New Starters, leavers, change of employment, change of personal details, maternity leave, sabbatical leave etc
Software Installs
Inventory Updates
Logging telephone queries as new tickets for the Helpdesk to deal with

Inventory & Hardware Management:
~ Adding New Starters and ensuring equipment is assigned to them and shipped out ahead of their Start date
Keeping on top of the allocated spare machines, CaseWare audit machines etc in each office
Liaisng with our IT contacts and organising for redundant equipment to be collected by Computer Aid charity
Making sure the London office server room is always clear and hazard free
Managing all stock orders & stock levels per site, including general IT equipment, mobile phones & laptops
Site visits to all offices, to organise and tidy server rooms

Managing the Administration Inbox:
Raising tickets for Helpdesk and including all relevant information
Once approved by HR/Natasha Kenny, adding Overseas Calendar entries into the Overseas Calendars with dates
Software Licensing Management:
Microsoft Teams
Microsoft Windows 10/11 Enterprise
Microsoft Office 2019/O365
Strong working knowledge of Windows 10/11
Strong Knowledge of Microsoft Outlook 2019/O365
Strong working Knowledge of Microsoft Office 2019/O365
Articulate and excellent telephone manner
Microsoft Teams
Office 365
Video conferencing
Knowledge of MS SQL
Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.
At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.
Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway..