Shop Assistant/customer Service

2 days ago

Salisbury Wiltshire, United Kingdom Marks and Spencer Full time

Sunday 11:00-15:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
As the face of the business, you will be the voice of our customers helping us to continually improve.
Serve our customers efficiently, both on the shop floor and at service points 
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Takes accountability for planning and managing own workload efficiently
Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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