User Researcher Designer
4 days ago
Description Our website and Digital Brochureware on our App and Internet Bank are some of the most important entry points to our brand – they have a critical role to play in engaging our customers, explaining why we are different to the high street banks, driving people to our key services such as mobile and internet banking, aiding them to consider and apply to our range of products and providing help and support.
The teams within Digital Platforms and SEO are focused on continually improving these experiences for our customers through both transformation and optimisation activity, trying to attract more people to our website (both new and existing customers) and encouraging more of them to complete more interactions online with us. For us to do this, the experiences that we design for our customers are critical.
We’re looking for a highly motivated and experienced digital design lead with a strong background in product design – bringing the world of User Experience and User Interface Design together into one role. Your work will be varied, sometimes you’ll be re-designing an entire journey, thinking about the information architecture, interaction, and visual design at a conceptual level. You’ll be embedded into one of our squads working alongside other disciples that have a common set of goals and objectives delivering both commercial and customer value in equal measure.
We’re currently going through a period of exciting change within the Digital Platforms and SEO team, creating a new digital strategy, balanced scorecard, and way of working within our Customer, Brand and Engagement division. You’ll be working with a wide variety of stakeholders to ensure that our work delivers business value, but does so in a way that balances our regulatory requirements, propositions, commercial and consumer benefits.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Bournemouth office. In this role, you’ll be working within the Digital Experience team within Digital Platforms and SEO. You’ll be responsible for all design activity within one of our squads, leading on UX and UI activity. Helping Digital Trading and Optimisation and Digital Capability managers to form requirements by creating concepts and visual ideas that can be shared with stakeholders.
Ensuring that you understand the user needs and purpose of the page or journey that you’re designing, working with performance analysts, requirements managers, insight managers and researchers.
Owning the interaction, visual and experiential design process for the pages and journeys that your squad are responsible for – ensuring that they perform against our scorecard objectives.
Work closely with Content Designers to bring the digital customer experience to life.
Proven experience of working within a digital experience design team in a large complex organisation.
Expert experience of working with different design tools, such as Figma, Sketch, Axure.
Experience of working with design systems and design thinking.
Proven experience of using data, insight and research to provide rationale for your design choices and decisions.
A real passion for design, showing how you keep up with trends and changes in the industry.
Experience in working through the entire experience design lifecycle from discovery through to delivery and optimisation.
Experience in working in a data driven and commercial environment.
Experience of delivery in Agile and Waterfall methodologies.
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata
Nationwide is the world’s largest building society. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
We want everyone in the UK to know that they don’t have to bank with a bank.
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