Front Office Trading L1 Technical Support

1 month ago

London, United Kingdom BGC Group Full time

Customer Support, eOperations
eOperations is a global technology support team spread across EMEA, APAC and US, providing customer-facing trading application, middle office, market data and STP support, for BGC partners group brands (GFI, BGC, Latium, RP Martin, Sunrise, Cantor, Aurel). 
eOperations works closely with internal teams (eSales, product strategy, brokers) as well as external (traders, operations/IT support teams) clients. Leveraging a unique skillset mix (business, product, technical and compliance knowledge, along with relationship management) to investigate and resolve issues or engage with other IT teams (including but not limited to level-two application support, Development, Integration, Deployment, Networks, Citrix, and Regulatory reporting) where required. 
Operating in a fast-paced environment, you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes.
Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented within the service desk tool.
• Ensure issues/queries reported (via phone, e-mail, MS teams, Bloomberg or in person) are logged and tracked for audit purposes.
• This will include the publishing of market data, order entry and trade execution through to STP confirmation.
• Become the subject matter expert on trading platform functionalities, able to replicate production issues within UAT as well as being an integral part for new platform initiative testing.
• Participate in projects; Participate and contribute to team training and contact documentation (confluence) including reviewing existing/producing new documentation and videos for the benefit of the team.


3 years in a support environment (preferably broker, investment bank, exchange, clearing house or similar financial services) supporting a one or combination of FX (NDF, SWAP, FWD, FXO), Rates (IRO, UK Gilts, EGBs. Raw server log interrogation and navigation around directories in a Unix/Linux environment.
• End-to-end trade flow knowledge, including market data subscription and STP (T-Zero, Markitwire/MarkitServ, ICElink, RTNS/Refinitiv and ION) is highly desirable.
• Application deployment and/or network experience is highly desirable.


Adapting to new proprietary technologies and financial products.
• Microsoft suite (Outlook, Word, Excel, PowerPoint, Teams).
• SQL knowledge desirable.
• Understanding of Network principles and protocols
• JIRA service desk desirable.
• Server administration desirable.
•

  • Front Office Trade Support

    1 month ago

    London, United Kingdom eFinancialCareers Full time

    Eton Clarke has been mandated by a Global Investment Bank to fill an exciting role as a Front Office Trade Support at the London based branch. This opportunity is within the Derivatives Front Office to support the rest of Trading and Marketing department. **Key Responsibilities**: - To take off/save time from Marketing and Trading, by taking on their...

  • Front Office Trade Support

    1 month ago

    London, United Kingdom eFinancialCareers Full time

    **Accountabilities & Responsibilities** - Ensuring all trades are accurately input into production systems and all associated risks and P&L are accurate. - Executing specific types of bank trades. This includes: buying bonds for collateral, funding trades, internal risk transfer trades, repos for initial margin, reset runs, any interdepartmental swaps, cash...

  • Business Analyst

    1 month ago

    London, United Kingdom SEFE Marketing & Trading Ltd Full time

    We are looking for an experienced Business Analyst with detailed knowledge of European Gas and Power Markets and the associated trade life cycle. IN SHORT We are seeking a business analyst to join the London Front Office Support team in a hybrid capacity working alongside another business analysts within the D&A Delivery Vertical for Trading-IT. Your role...

  • Front Officer Developer

    3 days ago

    London, United Kingdom EDF Trading Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! When you join EDF Trading you’ll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile,...

  • Technical Support Engineer L1

    1 month ago

    London, United Kingdom Lufthansa Technik Landing Gear Services UK Full time

    Tasks The duties of the Technical Support Engineer L1 include: Support aircraft component repair and overhaul in compliance with regulations Provide support to Operations using approved practices and procedures Ensure published work meets authority requirements and manufacturer's data Seek approval for deviations from published data as...

  • Fix / Front Office Trading Support

    1 month ago

    London, United Kingdom Eames Consulting Full time

    **FIX / Front Office Trading Support - London (Hybrid) - 6-12 Month Contract** **£550.00 - £700.00 Per Day Inside IR35** I am currently working with a large investment banking company who is looking to secure the services of an experienced support professional required for Equities Front Office Connectivity team. The role will focus on client...

  • Front Office Developer

    6 days ago

    London, United Kingdom EDF Trading Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! When you join EDF Trading you’ll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile,...

  • Python Developer

    1 month ago

    London, United Kingdom Durlston Partners Full time

    Our client is a leading trading firm providing liquidity across global financial markets. Their focus spans across a variety of asset classes, with a particular emphasis on options trading. To support the development of a new options trading desk, they're seeking a highly skilled Full-Stack Developer with expertise in Python and React. This role offers the...

  • Front Office Trading Services/business System

    4 weeks ago

    London, United Kingdom eFinancialCareers Full time

    **Who we are looking for** Great learning opportunity to get immersed into Foreign Exchange and Global Markets, working closely with Sales and Trading teams! The team works on the trading floor, in-office presence is required. The Foreign Exchange (FX) Front Office Trading Services (FOTS) team provides support across the globe (North America, Europe, and...

  • Broker/trade Support

    5 days ago

    London, United Kingdom Holborn Trading Full time

    **Overview**: **Key Responsibilities**: - **Trade Recaps and Confirmations**: - Prepare and manage trade recaps and confirmations with accuracy and timeliness. - Ensure all trade details are correctly recorded and communicated to relevant parties. - **Back Office Support**: - Assist with the day-to-day operations of the back office. - Maintain organized...

  • Senior Trade Support Engineer

    6 days ago

    London, United Kingdom Geneva Trading Full time

    As a Senior Trade Support Engineer at Geneva Trading's London office, you will play a crucial role in supporting our over-the-counter (OTC) trading operations. Leveraging your expertise in trade support and proficiency in Python, you will work closely with OTC traders to ensure smooth and efficient trade execution, resolve technical issues, and optimize...

  • Senior Trade Support Engineer

    6 days ago

    London, United Kingdom Geneva Trading Full time

    As a Senior Trade Support Engineer at Geneva Trading's London office, you will play a crucial role in supporting our over-the-counter (OTC) trading operations. Leveraging your expertise in trade support and proficiency in Python, you will work closely with OTC traders to ensure smooth and efficient trade execution, resolve technical issues, and optimize...

  • Application Support Analyst

    8 hours ago

    London, United Kingdom Kite Human Capital Full time

    **Application Support Analyst - Front Office - Trading Applications - Order Management Systems** Application Support Analyst is required to join a leading investment banking business to provide support in their front office. This is a permanent opportunity offering hybrid working with 2-3 days per week in the London office, it is paying between £70,000-...

  • Senior Manager Front Office Risk

    1 month ago

    London, United Kingdom E1 EDF Trading Ltd Full time

    Description : Department: The team has two key deliverables: Comprehensive and independent quantification of risks embedded in EDFT’s trading portfolio which are presented to the executive team and the Head of Trading in a dedicated weekly meeting. Direct the New Business Committee process. Position purpose and Responsibilities: The Senior...

  • Compliance Officer

    4 weeks ago

    London, United Kingdom EDF Trading Full time

    **Reports to**:Head of Compliance/MLRO **Location**: London, UK **Company information** EDF Trading is a leader in the international wholesale energy markets. The company manages a portfolio of assets which give it the ability to source, supply, transport, store, blend and convert physical commodities around the world. These capabilities enable EDF...

  • Front Office Risk Senior Analyst

    6 days ago

    London, United Kingdom E1 EDF Trading Ltd Full time

    Description : Department: The team has two key responsibilities: proactively monitor the European EDFT trading portfolio to provide an independent view to the executive team of key risk issues and direct the New Business Committee process. Position purpose and Responsibilities: Key responsibilities include: Interact daily with Trading desks and...

  • Front Office IT Developer

    3 weeks ago

    London, United Kingdom Vertus Partners Full time

    Angular Developer - Front Office A leading bank is looking for an experienced Angular Developer to join their team where you will be working with Trading & Quant users and will be playing a pivotal part in the re-design and development of a highly recognised UI used by a Front Office IT team. The current stack uses Angular, TypeScript and JavaScript, and...

  • Front Office IT Developer

    3 weeks ago

    London, United Kingdom Vertus Partners Full time

    Angular Developer - Front Office A leading bank is looking for an experienced Angular Developer to join their team where you will be working with Trading & Quant users and will be playing a pivotal part in the re-design and development of a highly recognised UI used by a Front Office IT team. The current stack uses Angular, TypeScript and JavaScript, and...

  • Senior IT Support Engineer Linux Python

    6 days ago

    London, United Kingdom Geneva Trading Full time

    As a Senior Trade Support Engineer at Geneva Trading's London office, you will play a crucial role in supporting our over-the-counter (OTC) trading operations. Leveraging your expertise in trade support and proficiency in Python, you will work closely with OTC traders to ensure smooth and efficient trade execution, resolve technical issues, and optimize...

  • Senior IT Support Engineer Linux Python

    6 days ago

    London, United Kingdom Geneva Trading Full time

    As a Senior Trade Support Engineer at Geneva Trading's London office, you will play a crucial role in supporting our over-the-counter (OTC) trading operations. Leveraging your expertise in trade support and proficiency in Python, you will work closely with OTC traders to ensure smooth and efficient trade execution, resolve technical issues, and optimize...