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Network Engineer
2 months ago
SSS Public safety is a subsidiary of NEC Software solutions and is a market leading developer and supplier of mission critical solutions to blue light emergency services around the world, ultimately helping them to protect and save lives. Additionally, our customer portfolio extends to many significant non blue light, Government and non-government service providers. including British Transport Police (BTP), Highways England (HE), Civil Nuclear Police (CNC), Ministry of Defence Police (MDP) and UK Coastguard (HMCG).
As a Network Engineer you will be responsible for:
Maintaining the network for internal engineering solutions, such as customer remote access.
Resolving Networks related Incidents raised within contracted SLA timescales.
Providing Networks 3rd line support.
Completing IT Health Check remediation changes.
Supporting the wider Network engineering team in network solution delivery and continuous improvement.
*Use our dedicated incident management system and liaise with other team members and Service Desk to ensure that all Network related Incidents are dealt with within contracted SLA timescales.
Responsible for ensuring the proactive monitoring and maintenance of SSS Engineering solutions, installing patches, upgrades etc, ensuring a high level of resilience.
Configure and install various network devices and services (e.g., Ensuring that all change/project work is delivered on time.
Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
When required, create, review and update network & security documentation, for example workplans, work instructions and technical guides.
Be part of the “on call” rota on a 24x7 basis and working out of hours when required.
The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. The role holder would need to accept a company car.
The role involves customer site working as demand requires, therefore you will be expected to work from a variety of locations and travel should be expected, including overnight stays.
Support the wider network team in completing customer delivery activities as required.
Proven hands-on network and security experience CCNA or higher (CCNP highly valued).
understanding of networking protocols (e.g., Configuring and installing various network devices and services including; Hands-on experience with monitoring, network and security diagnostic and network analytics tools.
Proven experience working to ITIL best practices.
Full, current driving licence.
Proven experience performing network and security maintenance and system upgrades including IOS upgrades, service packs, patches, hot fixes and security configurations.
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
~25 days paid holiday with the option to buy/sell (FTE)
~4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
~ A Group Pension Plan
~ A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS), Security Clearance and/or Police Check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help.
