Senior Business Relationship Manager

3 days ago

Hammersmith Greater London, United Kingdom Harrods Full time

Harrods is seeking an experienced Business Relationship Manage to act as a trusted advisor between IT and senior business stakeholders within our Product Domain. This pivotal role will shape technology strategies, manage demand pipelines, and oversee delivery of solutions that drive operational excellence and innovation, primarily in the Supply Chain, Buying & Merchandising areas of our business.
The Business Relationship Manager (BRM) is a primary point of contact between Senior Stakeholders within the business domain to which they are aligned and IT. They support their stakeholders for new demand and enhancements, and they are seen as a trusted advisor, providing support and advice in sourcing and delivering technology solutions that meet the needs of the business and its strategy.
They are an expert in their domain, and as such seek to constantly keep up to date with industry trends, competitors, advancements and innovations that may be relevant and make a difference to our business. They will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of the domain. Partner with business leaders to define roadmaps and prioritise initiatives that will be assessed as part of the annual IT Capital Investment process.
Lead and develop a high-performing Business Analysis team.
Drive ERP and Master Data strategies, ensuring data integrity and compliance.
Support transformation projects, including our SAP S/4HANA migration and the business backlog demand arising from it.
You will be an experienced Business Relationship Manager with a proven track record of success. You will be innovative, curious and hungry to leverage innovative technologies to further business strategies. You’ll be Strategically minded, aligning IT initiatives with long-term business goals and retail growth strategies. Proven experience in retail ERP systems and Master Data governance.
Excellent stakeholder engagement and strategic planning skills.
Leadership experience managing teams and shaping business change.
Familiarity with SAP and large-scale ERP implementations is essential
Maintain and optimise Agile tooling while supporting release planning and reporting to senior stakeholders.
Champion innovation by integrating AI-driven tools and practices into the Agile lifecycle. Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

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