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Digital Knowledge Manager

2 months ago

London, United Kingdom Oliver Wyman Full time

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,500 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.
Oliver Wyman is now looking to recruit a Senior Knowledge Manager to support our Digital Practice

This is a hybrid role that requires 60% working from our London Baker Street office.

Oliver Wyman’s Digital Practice

Oliver Wyman partners with clients to deliver breakthrough outcomes for their toughest digital challenges. We blend the power of digital with deep industry expertise to tackle disruption and create impact. By building strong capabilities and culture, we accelerate and embed digital transformation.

We modernize technology and harness value from data and analytics. We build resilience so our clients are ready for tomorrow’s risks and optimize operations for the future. We play a key role in the practice area content and ways of working.

As a Senior Knowledge Manager for the Digital Practice at Oliver Wyman, you will be responsible for setting the Knowledge Management strategy in collaboration with KM and Practice leaders and executing best in-class knowledge management initiatives and processes to achieve it.

You will manage the capture, classification, storage, and dissemination of the Oliver Wyman Digital knowledge base and will work on ensuring our knowledge platform is kept well maintained, strategically looking for ways to increase usage and footfall.In addition, you will proactively manage the content landscape within Digital, assessing content gaps and hot topics.

Importantly, you will be a key point of contact for the Digital team as they work look to identify leading Oliver Wyman experts and credentials in support of business development activities.You will proactively disseminate Oliver Wyman Intellectual Capital in support of client relationship building activities, attending practice calls and events, to identify knowledge sharing opportunities

You will have direct management responsibility for the full-time Digital Senior Knowledge Analyst, based in Warsaw and will also work collaboratively with our Digital Knowledge Management team in the Americas.

This position will be based in the UK, but the role has both global and local dimensions and responsibilities.

In collaboration with Digital leadership team and Digital KM team, setting the KM Strategy and Annual Plan for the European and IMEA regions and leading the execution of key initiatives
Managing stakeholder relations with Digital Practice leadership, and engaging Digital SMEs
Overseeing standard processes for end-of-project knowledge capture and conducting proactive outreach to source other key content
Leading the curation of Digital content on Oliver Wyman’s global knowledge platform and wikis to ensure content is relevant, recent and accessible
Driving awareness and usage of Digital content through training, newsletters, and individual stakeholder meetings
Managing the Digital Knowledge Analyst based in Warsaw and providing mentoring and oversight to other junior KM team members as needed
Providing on-demand KM support to identify relevant content, credentials, and expertise for consulting teams; Providing dedicated KM support to key Digital commercial platforms – including updating SharePoint sites, developing newsletters, and proactively creating/curating content for business development efforts.

You’ll be a Digital/technology enthusiast - expresses intellectual curiosity in topics pertinent to our Digital clients (including technology strategies, digital products, data and artificial intelligence); Experience in managing and organizing large volumes of content and data
Good working knowledge of Microsoft Office suite (especially Excel, PPT, Outlook, Teams, SharePoint as an advantage)

OW offers a competitive salary and a comprehensive benefits package
The opportunity for career growth and professional development
A firm culture that supports openness and recognizes the importance of work-life balance

We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business.
To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman.

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