Senior Technical Support Engineer

5 days ago

Tewkesbury Gloucestershire, United Kingdom PentenAmio Full time

Tewkesbury (Hybrid)
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
Working in collaboration with internal stakeholders across Corporate Services, Delivery, and Security Operations, the IT Support Engineer will ensure the stability, security, and efficiency of PentenAmio's IT infrastructure.
Monitor, maintain and update IT infrastructure and security systems, producing relevant reports and taking corrective action when necessary.
Administer and maintain Active Directory, Exchange, Office 365, user accounts, and profiles.
Manage and support network components including switches, routers, firewalls, and wireless systems.
Build and configure computers, install and update network and software applications.
Provide end-user support, including troubleshooting for PCs, servers, LAN, Wi-Fi, and VoIP systems.
Review and maintain up-to-date technical documentation and asset management records.
Implement and maintain IT security controls in line with company policies.
Provide ongoing feedback and updates on IT performance and incidents through the Service Desk.
Proven experience supporting Microsoft environments, including Active Directory, Exchange, Office 365, and Windows Desktop.
Strong understanding of networking concepts (switching, routing, firewalls, TCP/IP, VPN/VLAN, load balancing, IP addressing).
Experience using network analysis and debugging tools (e.g. Familiarity with enterprise wireless network management.
Knowledge of IT security principles and experience in secure IT environments.
Experience with Linux server environments and virtualisation technologies (Hyper-V, Proxmox, VMware).
Experience with Remote Desktop Services (RDS) and application proxies.
Familiarity with asset management and documentation best practices.
Exposure to automation or DevOps tools and practices.
At PentenAmio, we value our employees and offer a comprehensive benefits package, including:
~ Life Insurance - X4 Salary
~Private Health Scheme
~ EV Salary Sacrifice scheme
~ Salary Sacrifice Company Pension, matched up to 10%
~25 Days Holiday + Bank/Public Holidays
~ Enhanced Maternity & Paternity leave

Free on-site parking
Casual dress code
Free fruit in the office
Hold relevant IT qualifications or have a minimum of 1 years' experience in a similar technical support role;

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