Service Centre Manager

Services_EUA-E690 Service Centre Manager - Full Time - Birmingham, United Kingdom Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Following an internal promotion, we’re looking for a Service Centre Manager to lead our state-of-the-art Birmingham Service Centre. This is a pivotal role in shaping the future of our UK operations, combining strategic leadership, operational excellence, and cultural transformation. Officially opened by His Royal Highness The Duke of Kent in 2021, the Birmingham Service Centre is home to around 100 skilled professionals, specialising in the overhaul, repair, and upgrade of pumps, turbines, compressors, and other rotating machinery. We work with leading global energy companies, utilities, and industrial operators to deliver reliability and innovation. Your main tasks and responsibilities: Own the P&L for the Birmingham Service Centre, delivering expected returns without compromising safety or customer satisfaction. Lead and role model positive health and safety behaviours, embedding a strong safety culture across all areas. Develop and maintain a future-proofed organisation, maximising capability and managing talent effectively. Execute business growth plans, realising market and product opportunities while managing risk. Build and coach a high-performing management team, embedding consistent standards and operational excellence. Monitor and report on performance using key metrics to drive continuous improvement. Collaborate with Sales and Commercial teams to align resources and operational capability with customer requirements (SIOP). Embed compliance and operational excellence best practices across all activities. Communicate strategy and results effectively within and across the regional operations organisation. To succeed in this role, you will need: Proven people leadership in an operational setting, including managing management teams. Experience in business/P&L management, services/aftermarket environments, and ideally business growth or transformation. Knowledge of health, safety, and environmental practices and legislation. LEAN/Continuous Improvement experience (desirable). NEBOSH qualification (desirable). What We Offer You A competitive basic salary An annual bonus based on a combination of company performance and your individual contribution Private Medical Insurance Car / Car Allowance 33 days annual leave. Defined pension contributions. Access to Medicash, helping you cover everyday health costs like dental, optical, and physiotherapy, plus a range of wellbeing perks. Confidential support via Employee Assistance Programmes. Discounted personal car leasing for you, your family, and friends. Long Service Awards celebrating your commitment. Continuous learning opportunities through Sulzer Learning Pathways. We’re proud to support those who’ve served. Sulzer is a Bronze Award holder under the MoD’s Defence Employer Recognition Scheme, meaning we actively welcome and support ex-military personnel and reservists in building successful careers with us. Do you have a question about the role? Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com. Our team is looking forward hearing from you Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.