Assistant Operations Manager

2 weeks ago

Chichester West Sussex, United Kingdom Compass Group UK Full time

Assistant Operations Manager - Goodwood

£30,000 per annum (basic)

Goodwood Event Catering (GEC) is a profit share partnership between the Goodwood Estate and Levy. The success of GEC comes from the in-depth understanding of the Goodwood dynamic and the simple love of celebrated food and drink experiences and putting our partners and guests first. The GEC is responsible for the delivery of all motorsport events (Members Meeting, Festival of Speed and Goodwood Revival), horse racing meetings (11 day race meets, 4 night race meets and 5 days of racing at the Qatar Goodwood Festival).

Working in true partnership with our client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.

The Role

  • To support the Operations Manager to plan, develop and deliver all Motorsport events.
  • Key focus will be on the delivery of providing the services of hospitality and retail standards.

What’s the Benefit

You will be working within a passionate team who strive for operation excellence for every event and in everything we do. You don’t only get to work in one of the most prestigious Estates in the UK but also work for the largest catering company in the world. We offer an excellent basic salary and great benefits:

  • Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare – Free annual healthcare check
  • Exclusive Benefits + Wellbeing site (Perks at Work)
  • Entertainment discounts – up to 55% off cinema tickets
  • Health and Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts – Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodafone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days annual leave + BH’s and an additional day off for your birthday on us
  • 2 days additional leave, following return from Maternity leave during the first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training, development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products

More about the role

Collaboration - Work in collaboration with all department to agree requirements and timelines.

Structured Approach – ensure that all activities are delivered in line with the agreed measurable outcomes, Own and keep updated the lessons learned process

External landscape – keep up to date with market trends which may impact the operation and make suggestions to evolve / keep ahead of ‘the curve’.

Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences

Readiness to trade - Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.

Supplier relations - Overseeing and coordinating with external suppliers, managing the entire process from initial quotation and ordering to event execution, while maintaining strong supplier relationships

Financial - Work alongside the finance team to ensure all POs are raised within the agreed timeline. That accurate billing is completed in a timely manner, and quotes / orders are within budgets.

Consistency – Work with the Operations Manager to develop robust operations plans that ensures that food quality, presentation, staffing standards and operational standards are maintained according.

Communications - Directly liaise with the Motorsports client representatives, GRRC, Goodwood bespoke membership teams, internal Hospitality and Partnership Management teams as well as your Team Managers to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool.

Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback, understanding the customer journey.

Health + Safety – Lead the H+S culture and compliance across the venue. Monitor and maintain health and safety policy, processes and culture.

People:

Culture – Support the Operations Manager to maintain a high level of team energy and engagement, focused on great food and hospitality

Communications - ensure effective team communication flows (in all directions) throughout the venue.

Reward and Recognise - Recognise and celebrate success.

Cost Management - Be in control of all operating costs in line with set targets

The Ideal Candidate

The role requires someone with:

  • Operational experience in a similar environment (Green field and major events)
  • Passionate for food and delivering a world class service- a natural flare for hospitality
  • Computer literate
  • Strong communication and organisational skills
  • Ability to work to strict pressured deadlines
  • Self-motivated able to use own initiative and ability to adapt to a changing environment
  • Problem solving skills
  • Willing to work evenings and weekends as required

Who we are:

Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on ‘doing the right thing’ for our people and the planet, sustainability

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