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Junior Account Manager
4 months ago
- Responsible for a portfolio of client accounts within the business and will be targeted to retain and grow those accounts.
- Proactive client and opportunity development
- Retain and upsell clients by understanding client's businesses and requirements to ensure the highest level of customer service and maximize all potential opportunities
- Manage and re-negotiate contract renewals
- Identify and upsell/cross-sell opportunities within your portfolio and oversee set-up, order forms and invoicing
- Maintain an up-to-date pipeline, recording all relevant activities in Salesforce
- Maintaining regular contact with clients and contributing to growth and retention initiatives
- Fully understand our proposition and be able to demo/discuss products/services in detail.
- Manage the client cancellation process.
- Demonstrate active listening & excellent verbal and written communication skills.
- Forecast and track key account metrics and KPIs in Salesforce
- Maintain and develop industry and product knowledge by participating in training opportunities (internal sessions), reading professional publications (e.g. FE Trustnet, Money Marketing, FT, Citywire, Boring Money) and sharing in TEAMS
- Maintaining personal networks via LinkedIn
- You will be able to understand and interpret client data clearly and commercially
- You can effectively communicate and have stakeholder management skills
- You are self-motivated and KPI-driven
- You will have excellent active listening, negotiation, and presentation skills
- You will have excellent verbal and written communication skills
- You are able to take initiative and thrive in a results-driven environment
- You will have effective time management and multitasking skills
- You are a critical thinker with problem-solving skills
- You have a willingness to seek out, process and apply constructive feedback
- You have a keen attention to detail and adherence to deadlines
- An opportunity to join a forward thinking organisation that is revolutionising the finance industry
- Competitive salary
- Flexible/versatile work options to support your unique work-life balance'
- Company pension scheme
- 25 days holiday and holiday purchase options
- Private medical healthcare
- Company socials and events
- Bike to work scheme
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities