Admin, Database

Administrator/Customer Service Advisor
44 per hour
Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home)
Here at The Recruitment Co, we are currently recruiting a Customer Service Advisor/Administrator to work for a company based in Caerphilly on a Temporary ongoing contract.
Interacting with customers via phone/email.
Dealing with complaints
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation's offerings
Proficient in English both oral and written
Basic computer skills (Excel, MS Word, Outlook)
Previous office experience is essential
Investment in your training, development, and qualifications
Hours that fit your schedule - we aim to be as flexible as possible, and offer a variety of shift patterns, that cover days, evenings and weekends.
25 days holiday plus 8 days bank holiday
Recognition of exceeding targets inclusive of career development
A long-term career within a business that recognises the talent to progress, inclusive of global opportunities
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.