Senior Engineer

3 weeks ago

Edinburgh, United Kingdom iQube IT Consulting Full time

iQube is an IT consulting company based in Lisbon, Portugal, specializing in accelerating its clients' digital transformation through intelligent and efficient technological solutions.

The company focuses on three main areas of services: IT Outsourcing (providing scalable integration of experienced professionals), Project Implementation (custom software development, web, and mobile applications), and AI Consulting (helping organizations implement and optimize Artificial Intelligence strategies, from feasibility assessments to building predictive systems). iQube operates with a flexible, customer-centric approach, supporting both Portuguese national operations and international customers through a nearshore model.

Deskside Engineer (Edinburgh, Scotland on-site)

Deskside User Support
Technical On-Site Assistance: provide direct, in-person support to employees experiencing hardware or software issues, ensuring timely resolution to minimize downtime
User Guidance: offer clear instructions and support to users on the proper use of computer equipment and software applications, enhancing overall user proficiency

Hardware and Software Installation: oversee the setup, configuration and deployment of computer systems and applications, ensuring compliance with organizational standards
Software & Patch management: conduct regular updates, patches and preventive maintenance on all desktop systems to mantain optimal performance and security
Asset management: mantain an accurate inventory of all hardware and software assets, facilitating eficiente resource allocation and lyfecicle management
Security & Compliance Management: implemente and manage security protocols, including antivírus installation and user access controls, to safeguard against unauthorized access and cyber threats
Policy Enforcement: ensure adherence to organizational IT policies and procedures, promoting a secure and standardized computing environment

2-5 years of experience in a deskside, servisse desk support or IT management role.
~ Technical skills in diagnosing and resolving hardware and software issues across various operating systems (Windows, macOS).
~ Good understanding of network connectivity, security protocols, and IT best practices.
~ Experience with software deployment, patch management, and IT asset management.
~ A proactive approach to security and compliance, with experience in implementing and enforcing IT policies.
~ CompTIA A+, Network+, Microsoft Certified: 5 days in the office required (no other options). Monday to Friday (8h/day;

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