Director of Guest Services
2 weeks ago
Job Title: Guest Experience Director – 5 Star Hotel - Surrey
Salary: Up to £45,000 + Service Charge
Location: Surrey
My client is looking for a Guest Experience Director to join their 5* Hotel in Surrey. Oversee and manage Guest Services and Guest Relations to ensure exceptional, guest-centric service and lead the team to deliver the best possible experience within a 5-star Hotel. Efficiently handle complaints, resolve issues promptly, and follow up to rebuild relationships and restore guest confidence.
About the position
- Provide excellent customer service by responding to all customer and guest queries
- Build strong relationships with the guests
- Work closely with the Director of Rooms
- Train and develop the Guest Experience Team
- Ensure that the guests and VIPs receive a bespoke service
- Oversee the feedback and respond accordingly
- Maximise room revenue
The successful candidate
- Previous experience in luxury hotels
- Good communication skills in English (written and verbal)
- Fantastic customer service skills
- Management experience
- Someone who is well organised and willing to go the extra mile
- Great career progression options
Company benefits
- Competitive salary
- Career opportunities
- Service charge
- Discounts throughout the group
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com
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