Team Manager
5 days ago
Team Manager - Foods - UK,
Team Manager - Foods - UK
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.
You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you’ll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.
Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Support the store to trade safely and legally, protecting Customers,Colleaguesand the M&S brand
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Deliver all line management activities in line with company process and policy
Maintain a safe and legal store environment
Ability to lead a team to deliver excellent customer service and KPI’s across the store
Create the right culture, role modelling new digital ways of working and leadership behaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store
Knowledge of our people policies and managing performance within a team
Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Successfully embeds change for lasting commercial impact and results
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Helps teams understand information and business messages by actively seeking out opinions and asking questions
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