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ITSM (IT Service Management) Architect

4 months ago

London, United Kingdom Smart DCC Full time

Salary Competitive

ITSM (IT Service Management) Architect

Location - London - Hybrid working model

Competitive Salary plus benefits

SmartDCC CTO is the Engineering and Architecture function within DCC. Accountable and responsible for delivering the Smart Metering infrastructure to support the UK’s Smart Meter implementation Programme. 

CTO is designing future technologies to enable the digital transformation of the energy industry through the connection of every home in the UK to a digital network. CTO aims to evolve the Smart Metering platform to incorporate new and future technologies and release its potential, helping to deliver the UK’s energy and climate change targets.

The SmartDCC CTO function is at the heart of the innovation and technology evolution by building smart connectivity and contributing to the UK drive towards NetZero. To that end there are opportunities for individuals who are passionate about the use of technology to drive the green economy and contribute to a team who are focused on a low carbon future. 

At scale DCC will be connecting more than 100million devices to our smart network which is both secure and scalable. This supports the evolution of DCC’s smart metering IOT network and we want passionate team members to drive technology and architecture changes whilst maintaining continuity of service, scanning the technology market landscape, and building and managing a connectivity roadmap. 

We apply broad technical expertise to designing smart systems but also solve challenging and complex system related issues when they occur. We touch a broad range of technologies across CTO – including mobile technologies and hyperscale infrastructure providers.

The Role

The ITSM Architect Role requires an experienced Architect to develop, maintain and present the evolving end to end architecture of Smart DCCs Smart Metering Infrastructure Service Management. The ITSM Architect is a leader for DCC’s most critical projects Service Management transformation. A technologist and Architect at-heart, passionate about planning and building compelling services and products. The Architect will stay ahead of innovative technologies and demonstrate understanding through effective and rapid delivery. The choices made by the Architect make will define the fitness for purpose of DCC’s IT capabilities and ultimately the success of the business.

What will you be doing?

Key Accountabilities

  • Being the point of call for all architecture aspects of an IT and Operational Improvement/transformation Project.
  • Being able to address and integrate the: Business Process, Data and Application within the aspects of a large state backed ITSM Solutions/Products.
  • Ensure project solution architecture is documented using the templates, standard tooling and conforms to standards.
  • Ownership of the end-to-end technical architecture, providing technical leadership to other domain architects (applications, data, infrastructure, security, service) to ensure overall cohesion.
  • Coordinate a large team of third-party qualified architects to achieve the requested throughput of deliverables and products.
  • Ownership of key programme technical design artefacts – Conceptual Architecture, Logical Architecture, High Level Designs, Low Level Designs and Interface Specifications
  • Responsible for all Architecture/ technical content within the Programme Design Authority
  • Working as a team with the Programme’s leadership and Functional Leads to engage with senior stakeholders. Presenting and discussing the solution and design to those and taking the lead on challenges raised. 

What we are looking for

Skills and Experiences - Essential

  • Experience of leading design activities for complex, multi-technology, multi-party solutions especially ITSM.
  • Experience in multiple architectural domains, preferably applications, cloud and infrastructure
  • Able to see and articulate the bigger picture, but also capable of delving into the detail where necessary to get the job done. Understanding of key technology risks 
  • Experienced in applying architectural tools and methods.
  • Experience of working well in a client-facing (or similar) environment.
  • Experience of operating and business solutions within a regulatory context.
  • Able to build relationships across all levels of the organisation.

Skills and Experiences - Desirable

  • Knowledge of the Smart Meter Implementation Programme.
  • Knowledge of the energy industry.
  • Existing / established relationships with DSNEZ, Ofgem and Industry representatives.
  • Knowledge of Smart Energy Code and DCC Licence Conditions.
  • Mission critical, transformation and publicly visible change programmes

About the DCC

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy, and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

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