Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

2 weeks ago

Redhill Surrey, United Kingdom Elvis Eckardt Recruitment Full time

Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

Location: Redhill, Surrey

Reporting to: Head of Product and Airtime

Department : Airtime

What the Role is About:

As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client, including management reporting.

This role involves leading the UK Airtime Billing team, managing day-to-day airtime activities, and ensuring accurate and timely billing for customers. The manager is expected to be an expert in NIBS, INSIGHT, and third-party systems, facilitating smooth internal and external billing operations and supporting the Group's airtime processes.

Key Responsibilities:

Billing & Provisioning Management

  • Manage all aspects of the monthly billing cycle, ensuring accuracy and completion of all billing activities.
  • Maintain and update billing database (NIBS), oversee customer account management, and manage billing profiles and rates.
  • Handle provisioning orders, activations, deactivations, and package changes, advising on any early termination fees.

System & Process Expertise

  • Act as the subject matter expert for NIBS and INSIGHT provisioning systems, resolving both internal and external billing and provisioning requests.
  • Manage third-party system information relevant to airtime billing and provisioning.

Error Management & Reporting

  • Conduct regular checks to identify and resolve any errors in the billing cycle before invoices are processed.
  • Generate and present analytical reports to support billing and activation insights for key stakeholders.

Customer Service & SLA Compliance

  • Ensure timely resolution of queries, complaints, and ticketing issues within SLA standards.
  • Process prepay voucher orders, issue invoices, and manage delivery to customers.

Internal & External Collaboration

  • Collaborate with the finance team to verify supplier invoices and purchase ledger activities.
  • Provide training and support to internal and Group airtime teams on system usage and billing processes.

Team Leadership & Supervision

  • Lead and manage the UK Airtime Billing team, fostering a high standard of customer service and team performance.
  • Prioritize tasks and ensure the team adheres to quality standards and deadlines.

Key Skills & Experience:

Mandatory Experience:

  • Proven team management experience.
  • Background in airtime billing and provisioning, with experience in telecom billing software.
  • Strong attention to detail and proactive problem-solving skills.
  • A technical background with Acces or SQL
  • Advanced Excel skills (pivot tables, charts, lookup functions) and intermediate skills in Microsoft Word.
  • Ability to prioritize tasks under pressure and excellent communication skills.
  • Experience in the SatCom or Cellular sector.
  • Self-motivated with a drive to learn and apply knowledge of Global Services.

Nice to Have:

  • Familiarity with ERP systems like Navision or Great Plains.

Challenges of the Role:

The role requires effective prioritization, especially during peak periods, and maintaining a balanced view of responsibilities. Proactive problem-solving and adaptability are essential to manage the dynamic environment and ensure consistent accuracy and timeliness in billing operations.

Application Process:

Please submit your resume and a cover letter detailing your experience and qualifications.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Contact Person: Elvis Eckardt

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    3 weeks ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Job Description Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing) Location: Redhill, Surrey Reporting to: Head of Product and Airtime Department : Airtime What the Role is About: As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly...

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    3 weeks ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client,...

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    3 weeks ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client,...

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    2 weeks ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing) Location: Redhill, Surrey Reporting to: Head of Product and Airtime Department : Airtime What the Role is About: As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our...

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    3 weeks ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client,...

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    3 weeks ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client,...

  • Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)

    3 weeks ago

    Redhill, UK, Surrey, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client,...

  • Billing Manager

    4 weeks ago

    Redhill, Surrey, United Kingdom AAP3 Limited Full time

    Do you have a background in Telecoms/ Mobile/ Airtime billing and team management ? We have an exciting opportunity for an Airtime Billing Manage r working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors. Role based Merstham, Surrey £40-50K 25 days holiday Pension matched to...

  • Telecom Billing

    2 months ago

    Surrey, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time

    Position: Telecom Billing & Revenue Operations Manager (Satellite Communications) Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: Airtime What the Role is About: As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle...

  • Telecom Billing

    1 month ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Job Description Position:  Telecom Billing & Revenue Operations Manager (Satellite Communications) Location:  Redhill, Surrey Reporting to:  Head of Product and Airtime Department:  Airtime What the Role is About: As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle for our...

  • Telecom Billing

    1 month ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Telecom Billing & Revenue Operations Manager (Satellite Communications)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle for our client, including management...

  • Telecom Billing

    1 month ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Telecom Billing & Revenue Operations Manager (Satellite Communications)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle for our client, including management...

  • Telecom Billing

    1 month ago

    Redhill, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Telecom Billing & Revenue Operations Manager (Satellite Communications)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle for our client, including management...

  • Billing Manager

    4 weeks ago

    redhill, United Kingdom AAP3 Limited Full time

    Do you have a background in Telecoms/ Mobile/ Airtime billing and team management?We have an exciting opportunity for an Airtime Billing Manager working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors.Role based Merstham, Surrey£40-50K25 days holidayPension matched to 7.5%Free onsite...

  • Billing Manager

    3 weeks ago

    Redhill, United Kingdom AAP3 Limited Full time

    Do you have a background in Telecoms/ Mobile/ Airtime billing and team management ? We have an exciting opportunity for an Airtime Billing Manage r working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors. Role based Merstham, Surrey £40-50K 25 days holiday Pension matched to 7.5%...

  • Billing Manager

    4 weeks ago

    Redhill, United Kingdom AAP3 Limited Full time

    Do you have a background in Telecoms/ Mobile/ Airtime billing and team management?We have an exciting opportunity for an Airtime Billing Manager working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors.Role based Merstham, Surrey£40-50K25 days holidayPension matched to 7.5%Free onsite...

  • Telecom Billing

    1 month ago

    Redhill, UK, Surrey, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Telecom Billing & Revenue Operations Manager (Satellite Communications)Location: Redhill, SurreyReporting to: Head of Product and AirtimeDepartment: AirtimeWhat the Role is About:As the Telecom Billing & Revenue Operations Manager (Satellite Communications), you will own and oversee the monthly billing cycle for our client, including management...

  • Billing Manager

    4 weeks ago

    Redhill, United Kingdom Aap3 Limited Full time

    Do you have a background in Telecoms/ Mobile/ Airtime billing and team management?We have an exciting opportunity for an Airtime Billing Manager working with a successful, growing Satellite Communications organization operating in the government, defence and maritime sectors.Role based Merstham, Surrey£40-50K25 days holidayPension matched to 7.5%Free onsite...

  • Airtime Billing Specialist

    2 weeks ago

    Surrey, United Kingdom Aap3 Limited Full time

    Aap3 Limited seeks an experienced Airtime Billing Specialist to join our team. This role offers a competitive salary of £42,500 and 25 days of annual leave.About the Role:We are looking for someone with a background in Telecoms/Mobile/Airtime billing and team management. As an Airtime Billing Specialist, you will work with a successful, growing Satellite...

  • Airtime Billing Systems Analyst

    2 weeks ago

    Redhill, Surrey, United Kingdom Elvis Eckardt Recruitment Full time

    Position: Airtime Billing System Analyst Location: Redhill, Surrey Reporting to: Head of Product and Airtime Department : Airtime What the Role is About: As the Billing & Revenue Operations Lead (Telecom & Satellite Services- Airtime Billing), you will own and oversee the monthly billing cycle for our client, including management reporting. This...