IT Apprenticeship

Are you passionate about pursuing a career in Information Technology? We currently seeking dedicated individuals in the Sheffield area who are eager to initiate their IT careers.

In this role, you will work closely with a 2nd line support engineer, providing invaluable IT support to customers and clients. Your responsibilities will include troubleshooting IT issues and ensuring timely resolution within established policies and service-level agreements.

Additionally, you will gain hands-on experience in installing, configuring, and upgrading hardware and operating systems. As a vital member of the team, you will log cases on tickets and maintain clear communication with customers through various channels. In return for your dedication, you will have access to incredible benefits such as 22 days of annual leave plus bank holidays, Perkbox benefits, exciting team social events, and promising progression opportunities upon completion of the apprenticeship.

If you are eager to kick-start your career in IT support, we invite you to apply and be part of this dynamic and growing organisation.

In this role, youll work towards your

Level 3 Information Communications Technician Apprenticeship,

delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job: Provide IT Support to customers and clients under the guidance of a 2

nd

line support engineer Troubleshoot IT issues and ensure they are resolved following policies and service level agreements Install, configure, and upgrade hardware as well as operating systems Support with password resets Configure hardware firewalls, routers, SOGO devices, and switches Log cases on tickets, and update customers through the system, teams, email, or phone.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours

&

Benefits: Monday

Friday 8:30 AM

5:30 PM £13,500 Per annum 22 Days Annual Leave plus + Bank Holidays Perkbox benefits Team social events Progression opportunities after completion of the apprenticeship

Desired Qualities, Skills and Knowledge: Deeply enthusiastic about IT

Knowledge of hardware and software Strong Communication skills Eager to learn Avid problem solver GCSE Grade 4 in Maths and 5 in English

Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective

IT Support Technican.

Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

TPBN1_UKTJ

---