Head of Training Services

4 weeks ago


Norwich Norfolk, United Kingdom ISQ Recruitment Full time

Service Manager – After-sales Support Location: Norfolk
Employment Type: Full-Time, Office-Based (with occasional site visits)
Salary: Highly Competitive & Negotiable, Depending on Experience

ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery. This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment.

The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement. Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client’s high standards.

Lead the service team to ensure high-quality service delivery.
Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently.
Act as the principal contact for customer service enquiries, resolving issues effectively.
Develop strong customer relationships, aiming to exceed service expectations.
Implement quality control measures to ensure service excellence and compliance with regulations.
Manage inventory levels, coordinating with procurement to ensure timely replenishment of stock.
Analyse service performance to identify and implement improvements.
Manage the Stores and Materials at both the main facility and customer sites.
Prepare detailed service performance reports for senior management.

Demonstrated experience in service management, preferably within a technology-focused or related sector.
Strong leadership and team management abilities.
Knowledgeable about maintenance and service processes for specialised technological products.
Skilled in using service management software relevant to the industry.
Bachelor’s degree in Engineering, Business Administration, or a related field is preferred.
Experience in a technical service role, particularly with specialised products, is desirable.
Monday to Friday, office based hours with occasional requirements for site visits.

ISQ Recruitment is looking for a professional committed to delivering excellent customer service and leading an effective after-sales support team for one of our leading clients.



  • Norwich, Norfolk, United Kingdom ISQ Recruitment Full time

    Service Manager After-sales Support Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is...


  • Norwich, Norfolk, United Kingdom ISQ Recruitment Full time

    Service Manager – After-sales Support Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in...


  • Norwich, Norfolk, United Kingdom ISQ Recruitment Full time

    Service Manager – After-sales Support Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in...

  • Head Chef In Training

    1 month ago


    Islington, Norfolk, United Kingdom Change Hospitality Full time

    55 - £60k + Service Charge We are currently recruiting for a Head Chef to work alongside an established Executive Chef and lead the kitchen brigade at a renowned high-quality fine dining restaurant, delivering a sophisticated dining experience to their discerning clientele in the heart of Central London. Excellent salary & Bonus opportunities reflective of...


  • Norwich, Norfolk, United Kingdom Norwich University of the Arts Full time

    Job Title : Head of Research Operations Location : Norwich Salary: £45,585 to £54,395 per annum Job type: Full time - Permanent Closing date for applications: 3rd June 2024 at 5pm Interviews will be held on: 20th June 2024 Employer - Norwich University of the Arts Join Norwich University of The Arts in Shaping the Future of Research Support With the...


  • Norwich, Norfolk, United Kingdom GCB Recruitment Full time

    Our client, a successful Estate Agency is urgently looking for an experienced Head of Property Management to join their busy office in Norwich. The successful candidate will manage an individual portfolio of properties and complete all administrative tasks to a high standard, providing outstanding customer service and supporting other colleagues within...


  • Norwich, Norfolk, United Kingdom Norwich University of the Arts Full time

    Job Title : Head of Research Operations Location : Norwich Salary: £45,585 to £54,395 per annum Job type: Full time - Permanent Closing date for applications: 3rd June 2024 at 5pm


  • Norwich, Norfolk, United Kingdom Norwich University of the Arts Full time

    Job Title : Head of Research Operations Location : Norwich Salary: £45,585 to £54,395 per annum Job type: Full time - Permanent Closing date for applications: 3rd June 2024 at 5pm Interviews will be held on: 20th June 2024 Employer - Norwich University of the Arts Join Norwich University of The Arts in Shaping the Future of Research Support ...


  • Norwich, Norfolk, United Kingdom ARC (Norwich) Limited Full time

    Deputy Manager - Children's Services Job Title: Deputy Manager Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Job Type: PermanentLocation: Norwich Days and hours of work: Monday to Sunday (Rota basis) 40 hours per week Start Date: ASAPSalary: £31,700 + Inspection and...


  • Norwich, Norfolk, United Kingdom Norwich University of the Arts Full time

    Job Title : Head of Research Operations Location : Norwich Salary: £45,585 to £54,395 per annum Job type: Full time - Permanent Closing date for applications: 3rd June 2024 at 5pm Interviews will be held on: 20th June 2024 Employer - Norwich University of the Arts Join Norwich University of The Arts in Shaping the Future of Research Support ...

  • Head Chef In Training

    3 hours ago


    Islington, Norfolk, United Kingdom SMYTH & CO LUXURY CONSULTANTS LTD Full time

    I'm currently looking to recruit a Head Chef on behalf of my client, a modern steakhouse and sophisticated restaurant known for its high-quality cuisine and exceptional dining experience. Oversee daily kitchen operations - Ensure the highest standards of food quality, presentation, and taste - Manage kitchen staff, including training and scheduling -...


  • Norwich, Norfolk, United Kingdom Inchcape Retail Limited Full time

    Service Advisor - Jaguar Land Rover Norwich 45 Hours Full Time Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our...

  • Head of IT

    1 day ago


    Norwich, Norfolk, United Kingdom MSI - Defence Systems Limited Full time

    HOURS: 37½ hours per wk – Mon – Thurs 0815 – 1700/ Fri 0815 – 1245 (Finish early on a Friday) LOCATION: Norwich, NR7 – Office Based role We are seeking a highly skilled and experienced Head of IT to join our team. As the Head of IT, you will be responsible for overseeing the organisation’s technology operations and ensuring that all aspects...

  • Head Chef In Training

    1 month ago


    Islington, Norfolk, United Kingdom Restaurant Associates Full time

    We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.Save money on your food shop with...

  • Head Chef In Training

    1 month ago


    Islington, Norfolk, United Kingdom Restaurant Associates Full time

    We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.Save money on your food shop with...

  • Pension Consultant

    1 day ago


    Norwich, Norfolk, United Kingdom Head Hunted Recruitment Ltd Full time

    Homecare Consultant. Head Hunted Recruitment are extremely proud to be working exclusively with a well-established and highly reputable care provider who specialise in offering first class services to their clients and their families, The team are looking for a dedicated and highly motivated individual to take on this additional role of Homecare...


  • Norwich, Norfolk, United Kingdom Venterra Group Full time

    Founded in 2021, Venterra is at the forefront of the wind energy sector, offering comprehensive services to foster the development of wind energy across the globe. Our ethos is deeply rooted in sustainability, shaping who we are, our operations, and our aspirations to benefit our clients, society, and the environment. As a key ally to wind energy developers,...


  • Norwich, Norfolk, United Kingdom Venterra Group Full time

    Founded in 2021, Venterra is at the forefront of the wind energy sector, offering comprehensive services to foster the development of wind energy across the globe. Our ethos is deeply rooted in sustainability, shaping who we are, our operations, and our aspirations to benefit our clients, society, and the environment. As a key ally to wind energy developers,...

  • Head of IT

    1 day ago


    Norwich, Norfolk, United Kingdom MSI - Defence Systems Limited Full time

    HOURS: 37½ hours per wk – Mon – Thurs 0815 – 1700/ Fri 0815 – 1245 (Finish early on a Friday) Norwich, NR7 – Office Based role We are seeking a highly skilled and experienced Head of IT to join our team. As the Head of IT, you will be responsible for overseeing the organisation’s technology operations and ensuring that all aspects of the...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    An exciting opportunity has arisen for a School Manager to join the Norwich Medical School towork in partnership with the Head of School and other academic leaders to ensure that the strategic and operational objectives set out by the School are achieved. Key areas of focus include: financial forecasting, budget setting, and budgetary management; resource...