Customer Service Administrator, £28000, North Finchley

2 weeks ago


Barnet Greater London, United Kingdom Dr Grange and Associates Ltd (DGA) Full time

Customer Service Administrator – Case Handler – £28,000 per annum pro rata – North London 

Do you possess previous experience in a corporate and/or customer service role? Do you have great administration and IT skills? If so, we have an exciting opportunity for you. Dr Grange and Associates (DGA) provide psychological services in a range of sectors. The successful applicant will play a core role in the functioning of the company. Plenty of support and training will be provided where needed. The Case Handler duties include a range of activities such as liaising with psychologists and customers, logging enquiries, and managing cases using our bespoke database system.The role is open to applicants from a range of backgrounds to include someone with great customer service skills and/or a telesales background, or a new graduate with interest in playing a role in growing a company.

Interviews to take place on 7th and 8th May.

Key Responsibilities:

The key responsibilities of a Case Handler include, but are not limited to:

  • Customer service/case handling work closely with psychologists and customers
  • Dealing efficiently with general admin tasks and updating information via the database
  • Preparing and following up on all leads, enquiries and quotes (via telephone, online, email).
  • Handling and sending confidential documents
  • Preparing for and taking part in training days for the experts
  • Any other reasonable tasks as agreed with your line manager

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