Customer Service Expert English Speaking
1 week ago
Customer Service Representative - Shanghai CSR 客服代表
英语和EXCEL技能
To provide business support to sales team and provide professional and efficient service to customers
Be familiar with, understand and integrate into the corporate culture, values and vision of the whole company, and all actions, practices and decisions must be consistent with them.
Order entry and confirmation. Place ORDERS ACCORDING TO CUSTOMER/SALES/TECHNICAL SUPPORT instructions, ensure order entry is ACCURATE and follow up to ensure that the order is confirmed by CUSTOMER in writing.
Confirm delivery time with planning department to ensure the order is delivered on time as promised. Communicate with the logistics department when necessary to ensure that the goods can be delivered to the customer on time with good quality and quantity. Complaint handling. Input all complaint information in a timely and accurate manner and handle all matters such as return and exchange.
Document management. Receive training, supervision and guidance on Incora systems, products, industries, suppliers and operations
Other customer service-related business and tasks assigned by supervisor/manager.
Bachelor's degree
Major in mechanical and aviation is preferred
English and EXCEL skills
The company is an American wholly owned enterprise, with strong corporate background, relaxed working atmosphere and competitive promotion opportunities.
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