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Senior Product Manager

4 months ago


United Kingdom VC Evidensia UK Full time

Healthy animals and happy owners – that’s the goal.

We are IVC Evidensia, and we are on a mission to build the world’s best veterinary group. Investing in people, premises and processes, we deliver outstanding care in around 2,500 locations globally. 

We are looking for a Senior Product Manager to lead the strategy, planning, delivery, marketing and in-life optimization of the Zendesk product.

The Lead Zendesk Developer is responsible for managing a team of engineers/developers that are responsible for the designing, developing, and maintaining custom applications and integrations for the Zendesk platform. This role requires a strong understanding of Zendesk's API, programming languages, and web development principles to create and enhance solutions that improve customer support processes, experiences and creates business value.

You’ll be a collaborative leader across Product + Design + Engineering, using foundations of discovery and data-driven delivery, to build solutions that get our Veterinary clients and Support Operations engaging with us in new ways and, help our clinic professionals deliver healthier outcomes to more pets.

Day to day, the Senior Product Manager will oversee the product Strategy that will:

Translate business strategy into product strategy - Articulate the product vision

Drive and deliver the product roadmap for Zendesk

Execute product strategy

Drive action throughout the organization to get products to market

Plan and carry out product launches

Manage product profitability and commercial success – own the business case

Provide insight to stakeholders on the product and market

Write high-level requirements - typically as user stories and epics

Manage all aspects of in-life products, including customer feedback, requirements, and issues

Work with the Zendesk team, product team, engineering team, support, operations, HR, finance teams, and operations teams to ensure a strong product vision

Manage relations with the Supplier and oversee license management

Develop and track key performance indicators (KPIs) to measure product success, making data-driven decisions to optimize and improve the client experience

Manage everything that must be done to build, ship, and maintain the product.

Line manager for development team and knowledge managent.

Maintain and prioritize the product backlog

Track releases

Participate in daily product meetings, planning, reviews and retrospectives

Manage Zendesk development and support through the development team.

Continuously research and evaluate new technologies and best practices to stay current with industry trends and improve the overall effectiveness of custom solutions

Note: There may be an occasional requirement for the job holder to work out of hours during projects and implementations.

Ideally, the Senior Product Manager will have:

Depth: You’ve spent time (~5+ years) creating and shipping intuitive digital experiences, with the product impact experience to back it up

Domain: Experience in Service Management solutions strongly favored

Strategy: Experience defining and executing a product engagement strategy

Influence : Experience in large/complex multinational organizations with a wide array of stakeholders (transformation a plus)

Data Skills : CLTV analysis, product analytics, marketing channel / app growth, data skills, A/B testing, Pricing

Building : You’ve driven the plan and execution of several successful products

Strategic Thinking

Customer Empathy

Research Abilities

Problem-Solving Skills

Effective Communication.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

Work-life balance

25 days annual leave

Your birthday as a paid day off

Cycle to Work scheme

Initiatives focused on employee wellbeing

Pension

Discounted staff pet care

Dog Friendly office

Parking available

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

IVC Evidensia UK

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

Speak to Megan Woolley from our recruitment team who would be happy to help you with any questions you have before applying for this role.

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