Client Service Associate Financial Planning

4 weeks ago


Fareham Hampshire, United Kingdom ReQuire Consultancy LTD Full time

We are recruiting on behalf of a privately owned financial planning and investment management firm, committed to providing high-quality services to private clients, trusts, and smaller institutions. Founded twenty years ago, the company has grown both organically and through select acquisitions. Initially focused on investment management, they have since prioritised financial planning, making it central to our client relationships.
Today, they manage and advise on over £3 billion in client assets, achieved through a combination of organic growth and strategic acquisitions. Due to the growth they are experiencing, our client are looking for a high calibre administrator to join a services team, demonstrating the best communication to their clients and troubleshoot in a timely, efficient manner.
The successful candidate will be delivery-focused and well-organised, with some previous customer service experience from a financial services environment. Deliver excellent service as your main responsibility
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Learn about our core values, products, and services
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Onboard new clients efficiently and support existing ones
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Communicate effectively with clients via phone, email, and other channels
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Participate in business projects
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Knowledge of investment products such as ISAs, pensions, or bonds
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Experience using CRM systems
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Passionate about delivering excellent customer service
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You will be joining one of the South's exciting FS firms, and the opportunity to join them is made even more attractive by their excellent benefits package on offer. The role is hybrid, two days in the office, you can be as flexible as you wish with your hours (standard hours would be 8:30am - 5:30pm M-F), our client are very keen to champion flexible working for the right candidate, so essentially are keen to work around your personal life to get the best performance. Driving licence and own car is required to get to the office



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