Business Navigator

3 weeks ago

Coventry, United Kingdom GROWTH HUB BUSINESS SOLUTIONS LTD Full time
Job Description Post Title Business Navigator - CW Growth Hub Hours Full Time - 37.5 hours per week.

Whilst the standard office hours will be 8.15am

5pm Monday to Thursday and 8am

12.30pm Friday, the post holder will be required to work such hours as are operationally required for the proper performance of duties.

There will be occasions when flexibility in working hours is required to support specific tasks and events.For example, working early or late to support a VIP visit or Growth Hub event or attendance at a particular meeting for which time off in lieu will be given.Overtime is not paid. Location The Growth Hub office is currently located at Floor 2, Enterprise Centre, Coventry University Technology Park, Puma Way, Coventry, CV1 2TT

.A fair proportion of the role will be carried out within the Growth Hub office in Coventry, but there will be travel required throughout the Coventry and Warwickshire area. Reporting Lines This post reports to the Growth Hub CEO, but on some day-to-day tasks and in the absence of the CEO, the post holder will be directed by the Head of Operations as operational needs dictate. Purpose of this Job Description: The employer considers this document as a snapshot of the job and the tasks listed are not an exhaustive list.It aims to provide a clear guide, at the time of writing, to the responsibilities and the requirements of the job.It will also be used to communicate expectations about performance and will be used to monitor effective performance. The Organisation The Coventry and Warwickshire Growth Hub was introduced as part of the Government-supported Growth Hub Network and since launching in 2014, the Growth Hub has helped create over 3000 jobs and added over £90,000,000 in gross value. The Growth Hub is a one-stop shop for all business needs, offering a range of free services, including mentoring, financial advice, growth planning and networking opportunities. The team are on hand to support business growth. Working closely with partners such as Coventry University, Local Councils, The FSB and Chamber of Commerce, the Growth Hub has a vast network of expertise and knowledge to help businesses get the support they need. Accountabilities

: 1.

Promote business investment and growth within SME businesses throughout the Coventry & Warwickshire region. 2.

Collect and analyse information on the objectives and priorities of local businesses. 3.

Lead on the delivery of Information, Diagnostics and Brokerage for support programmes and services to Start-ups and SMEs. 4.

Support the team of Account Managers in their duties. Responsibilities

: 1.

Maintain knowledge of the scale and scope of the local SME business support infrastructure and proactively develop relationships with SMEs in Coventry and Warwickshire by identifying solutions to growth issues and pinpoint pathways towards resolving them with the objective of supporting business growth. 2.

Assisting SMEs with general business support

and signposting to relevant business support programmes. 3.

Work with delivery partners and external suppliers to ensure that programmes are relevant and optimise impact. 4.

Ensure that a consistent and proactive service is provided at all times by the Growth Hub. 5.

Proactively networking with the local business community and enterprise organisations. 6.

Enter and manage data in the CRM system, keeping track of clients progress and interactions, ensuring accurate and timely records at all times. 7.

Arrange and deliver advice workshops, seminars and networking events. 8.

Contribute to weekly headlines and trends meeting for inclusion in monthly Smart Region reports. Share intelligence gained about the target region with the Growth Hub Team and key partner organisations in order to inform development plans. 9.

Keep informed about national and local policies and initiatives in respect of business growth and development, especially those that relate to SMEs. 10.

Work collaboratively with the Growth Hub team to ensure the whole of Coventry & Warwickshire is appropriately supported. 11.

Maintain high standards of confidentiality and ensure compliance with data protection and information security standards. 12.

Identify and report issues relating to health & safety, maintaining an accident report system. Person Specification Qualification Completed a broad education including GCSE grade C and above in English Language and Maths (or equivalent). (desirable) Educated to degree level (or equivalent). (desirable)

Relevant qualifications in business, economic development, business advice and guidance. Experience and Knowledge Good working knowledge of business management. Experience of building effective working relationships, and of working in partnership with delivery partners, external suppliers and businesses. (desirable)

Previous experience in working within an SME. (desirable)

Previous experience in management, finance or human resources. Skills/Abilities Demonstrate ability to cope with high volumes of work, to set and meet deadlines and targets; determine priorities and organise work and coordinate activities to provide an efficient service. High level of communication and interpersonal skills, both written and verbal with

ability to engage, influence and promote delivery to senior executives. Excellent project management and report writing skills. Excellent networking skills and able to manage ongoing relationships. Skilled at interpreting and analysing research to inform actions. Well-developed IT literacy to produce high quality documents and presentations (using MS Office packages). (desirable) Knowledge of Dynamics Customer Relationship Management (CRM) system or similar. (desirable)

A good understanding of business investment and public-sector decision-making processes. Aptitude Demonstrates natural ability and personality that will build and maintain personal credibility with client and partner relationships with a responsive can do attitude. Circumstances Able to work flexibly to accommodate early and late working times from time to time. Valid driving license and use of a vehicle insured for business use. Equal Opportunities Understanding of the requirements of Equality and Diversity.

TPBN1_UKTJ

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