Technical Operations Analyst
2 weeks ago
Our vision Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead.
We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
Why work for Davies
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof). Davies benefits and employee policies are ever-evolving. Currently some of our highlights include:
~ Reward platform – discounts for over 800 retailers
~25 days holiday (rising with service)
~ EAP with virtual GP
~2 x paid volunteering days
~ Enhanced maternity and paternity leave policies
~ Fostering friendly and fertility support employer
~ Pension - matched contribution at 5%
~ Life Assurance (4 x basic salary)
~ Development, training, and professional qualifications where applicable
The Role
As a Technical Operations Analyst , this role is crucial in ensuring the smooth operation and reliability of IT services and infrastructure. Your responsibilities bridge both proactive measures to prevent service disruptions and provide the required technical support and expertise to the Service Operations Team to aid ticket and problem resolution.
The team adopt an automation-first, problem management-focused mindset for ticket management and resolution, focussing on addressing the root cause of issues not just the symptoms to prevent repeat occurrences. This role is essential in providing technical resolutions to tackle underlying issues.
In this role, you'll actively contribute to the culture of continual improvement, consistently seeking opportunities to enhance tech, processes and procedures for overall efficiency and effectiveness.
Key responsibilities
Use monitoring tools to continuously manage the health of the IT services and infrastructure, identifying potential issues before service disruption occurs.
Perform capacity management by analysing trends to help forecast future needs.
Carry out approved CAB changes ensuring implementation is completed with no service disruption.
Carry out Ticket resolution through the ITSM tool in line with Service Management Processes and Procedures, taking ownership and seeing issues through to resolution.
Reduce repeat IT issues by driving the resolution of problems rather than addressing individual issues.
Provide expert technical support for all issues, including Major Incidents, where required.
Key skills and experience required.
Proven experience and understanding of all Window Operating Systems, desktop and server
Excellent understanding of, and experience in Active Directory management , including Group Policy
Solid grasp of Microsoft Azure, including virtual machines, AVD, networking and Entra ID.
Experience of VMware , including maintenance and provisioning.
Experience of configuration and maintenance of the full suite of M365 applications
Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos.
Practical networking skills including switching, routing, VLANs, PoE, WLAN and VPN on Cisco and Cisco Meraki platforms.
Experience managing and maintaining firewalls , with Fortinet and Cisco ASA exposure beneficial
Practical experience of corporate Wi-Fi infrastructure
Experience of NAS / SAN storage infrastructures.
Knowledge of Mobile Device Management, specifically Intune.
Experience of Automated Monitoring and Alerting using SolarWinds or similar product.
Experience of PowerShell and automation is desirable.
SQL Server DBA experience is desirable.
Experience of backup and recovery tooling, concepts and processes with experience of Veeam and CommVault an advantage
Strong problem solving and analytical skills
Continuous improvement mindset and customer service centric
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