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Content Compliance Specialist
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Content Compliance Specialist - Turkish, Prime Video Trust & Safety
Job ID: 2648287 | Amazon Digital UK Limited
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. We are seeking an innovative Content Policy Operations Specialist to support the Prime Video (PV) Trust & Safety (T&S) Operations team to protect customers from non-compliant and ensure high quality moderation review of content across Prime Video. This includes: review of video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations and conducting regular audits of our video catalog. You will also need to work across Amazon Video global teams including business, content acquisition, program and policy team, to prioritize and launch the workflows which support compliance reviews.
Demonstrate and execute independent projects that requires high judgement calls
- Possess knowledge about global and Turkish political, religious, and socio-cultural subjects.
To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes (e.g. bullying, hate speech, suicide). Conduct high quality manual reviews of local content policy related workflows specializing in Turkish marketplaces.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Pre-emptively identify violation of compliance policy, brand risks, government and regulatory policy and potential legal violations.
Bachelor's degree or equivalent
- Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings.
- Fluency in Turkish and English.
Proven ability to exercise judgment when policies are not well defined
- Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing
- Demonstrated in-depth experience with MS Office
- Experience in researching, or analyzing current trends, news, and historical events. Excellent general knowledge and know-how of global political, religious and socio-cultural topics.
- Proven ability to work across functions and across marketplaces to influence senior leaders
- Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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