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Spa Manager

1 month ago

United Kingdom Annabelle Charles Associates Full time €6,720

A well-established luxury organic skincare brand with a global following is seeking a Manager to join their beautiful Boutique Spa in North London. As a true Ambassador of the brand, you will support customers throughout their experience within the retail and spa areas of the boutique.

Benefits:

£36,720 per annum

£30,000 per annum basic salary

£6,720 annual bonus, paid monthly

24 days holiday plus bank holiday

Health Insurance

Pension

Beautiful working environment

Allocation of complimentary products

Supportive senior management

Responsibilities:

Lead a team of Spa Therapists to deliver a first-class service to all customers

Deliver ongoing training and development to ensure consistently high standards

Impart excellent product knowledge and sales techniques, leading by example

Define goals and priorities to the team, clearly explaining KPI’s and financial targets

Ensure the team are motivated by creating and maintaining a positive environment

Ensure a 5 Star customer experience resulting in client retention and recommendation

Sell products and treatment services in accordance with the customer’s requirements

Take responsibility for managing difficult situations and find solutions to satisfy customers

Handle the treatment bookings and coordinate the schedule to maximise usage and efficiency

Create an impeccable store appearance, implementing company merchandising standards

Manage the stock inventory and replenishment system effectively

Requirements:

Previous retail store or salon management experience

Proven leadership skills with rigorous customer servicing skills

Strong motivation to develop the overall growth of the team and company

Impeccable presentation with excellent communication and interpersonal skills

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