Head of Engineering and Product

3 days ago

Milton Keynes Buckinghamshire, United Kingdom Techniche Full time

Head of Engineering and Product

Leading Engineering and Product outcomes (growth) for

Techniche EV, automating the maintenance of electric vehicle charge points to increase uptime and improve reliability;

Urgent , managing the maintenance of critical assets for fuel retailers at over 40,000 forecourt and convenience retail sites in 30 countries;

You’ll have the Autonomy, Accountability, and Responsibility to drive performance across

Primary Focus – Product

  • Development & delivery: co-creates the value proposition & narrative for each product line for the identified target markets & audiences. Work in collaboration with cross-functional leadership to test propositions to ensure validity
  • Product enhancements & development; setting & delivering the strategy of new product/product improvement introduction, robust end-to-end commercial assessments for projects, and sponsoring and participating in agreed project teams.
  • Reconcile the current product performance & develop future product roadmaps. Aligning with Engineering Development roadmap.
  • Managed product portfolios, working with commercial colleagues and tracking product performance.
  • Challenge changes to the delivery plan & and initiate activity to maximise sales & customer experience.
  • Awareness: In collaboration with the marketing and commercial teams, understand the product's current and anticipated market dynamics to identify and anticipate market opportunities and challenges.

Primary Focus – Engineering and QA

  • Develop and execute strategic plans to drive technical innovation and achieve business goals, leveraging your expertise in Microsoft tools such as the .Net framework, Net8, Azure/Azure Dev Ops (Azdo) SaaS architecture, Infrastructure as Code (IaC) Bicep, ML, AI, and Python.
  • Oversee the design, development, and implementation of scalable and reliable SaaS solutions, ensuring alignment with architectural principles and best practices.
  • Develop clear engineering goals, roadmaps, and delivery timelines to support rapid and sustainable growth.
  • Drive continuous improvement in engineering practices to enhance velocity and productivity.
  • Stay abreast of emerging technologies and industry trends, evaluating their potential impact on our business and making recommendations for adoption as appropriate.
  • Foster strong relationships with key stakeholders, effectively communicating technical concepts, project updates, and strategic initiatives to non-technical audiences.
  • Build and nurture high-performing teams and leaders through strategic hiring, coaching, and development initiatives.

Vital Signs

  • Users, high utilisation across the product; users are ambassadors, providing high satisfaction scores and constant feedback, helping us to build for the future and secure long-term sustainable revenue
  • Market, the UVP is distinctive. Product value outstrips the value it creates, removing any price sensitivity. We can articulate clearly its competitive advantage, which accelerates growth (maintaining double-digit growth)
  • Strategy: Our product and Engineering strategy is laser-focused, bringing absolute clarity to the customer segments we will target or not. This informs the technology and best practices we use to become market leaders, reinforcing that we are a purpose- built platform with the customer at its heart.
  • Quality and Performance: The product has little or no downtime. Defects are seldom found, and we can release frequently without issues. Technical debt is constantly managed, keeping it to a minimum so there is little interference with the product.
  • People and team: You maintain a highly engaged team that is thirsty for learning and innovation. They understand our customers and the external factors that drive customer decisions, producing a range of high-quality outcomes that deliver market- leading products.

Previous track record, built from:

  • Previous experience leading engineering and product teams in high-growth SaaS environments.
  • Certified in MS technology stack is essential.
  • Delivering engineering and product strategies that deliver growth for SaaS solutions is
  • essential; this should be demonstrable in at least three of your previous roles.
  • Can clearly articulate product and engineering outcomes in a monetised way.
  • Previous experience in working in a high-growth PE-backed business is essential
  • Previous experience in the CMMS or Electric Vehicle/EV charging points sectors would be
  • highly advantageous.
  • Being a hands-on & strategic leader. We are all Managers/Players.

Broader Responsibilities

Leadership and Strategy

  • Champion a continuous learning and improvement culture, encouraging experimentation, knowledge sharing, and professional development within the engineering team.
  • Lead and inspire a team of engineers, providing mentorship, guidance, and support to foster a culture of collaboration, innovation, and excellence.
  • Collaborate closely with cross-functional teams, including product management, design, and operations, to define project requirements, establish priorities, and deliver high-quality solutions that meet customer needs.
  • A member of the Operational Leadership team, reporting to Exec

Project Management

  • Manage the entire software development lifecycle, from concept to deployment, ensuring timely delivery of high-quality products.
  • Implement Agile methodologies to enhance productivity and streamline processes.

Technical Excellence

  • Provide technical direction and guidance to the engineering team, ensuring best architecture, design, and coding practices.
  • Deep, specialist knowledge in SaaS
  • Ensure the product meets high performance, security, scalability, and user experience
  • standards.
  • Stay abreast of industry trends and emerging technologies, integrating relevant
  • innovations into the project.
  • Act as a subject matter expert in GCP architecture and services, providing technical
  • guidance and support to internal teams and external stakeholders.

Collaboration and Communication

  • Collaborate closely with cross-functional teams, to deliver cohesive, user-centric solutions.
  • Communicate project status, challenges, and successes to stakeholders, providing regular
  • updates and transparent reporting.
  • Work with senior management to align engineering initiatives with business objectives and
  • strategic goals.

Quality and Performance

  • Establish robust testing and quality assurance processes to ensure the reliability and performance of the platform.
  • Monitor and analyse platform performance metrics, making data-driven decisions for continuous improvement.
  • Implement and maintain best practices in cyber-security and data privacy.

Team Development

• Recruit, hire, and retain top engineering talent, building a team capable of executing the digital transformation vision.

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