Junior Broker Support Assistant

3 weeks ago

Guildford Surrey, United Kingdom MPowered Mortgages Full time

Purpose

The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.

Job Role Accountabilities

  • Provide timely and accurate technical support to intermediaries.
  • Respond to inquiries regarding criteria questions and offer guidance.
  • Keep intermediaries updated on the status of their cases.
  • Maintain a comprehensive knowledge of the mortgage lending process and products.
  • Collaborate with the IT Operations team to resolve technical issues.
  • Ensure all written and verbal communications are clear, professional, and effective.

Examples of Key Activities and Skills

  • Logging and responding to questions or queries from brokers and other relevant external partners.
  • Developing and maintaining a broker database
  • Providing support with existing applications, including setting expectations with intermediaries on actions required.
  • Demonstrate full understanding of the MPowered Mortgages product suite, high-level criteria, and sales process.
  • Provide support and guidance to intermediaries on their lending requests, securing their commitment even on complex matters
  • Ensure all communications with intermediaries and third parties are professional.
  • Establish and maintain effective communication and relationships with all internal stakeholders and departments.
  • Support our National Sales/Corporate Account Managers as required to maintain business critical relationships.
  • To support new business generation goals

Key Relationships

Head of IT Operations - Collaborative working

Broker Support Manager - Collaborative working

Broker Support Assistant - Collaborative working

Corporate Accountabilities

  • Ensuring conduct which is consistently and continuously by FCA Regulations
  • Always acting with integrity and ensuring all customers are treated fairly.
  • Complete all mandatory training as and when required.
  • Consistent adherence to and understanding of all policies, procedures, and obligations as part of the first line of defense of the firm.

Qualification, Skills, Knowledge and Experience

Qualifications

Essential - Degree in finance, business administration, or a related field

Desirable - CeMap

Skills and Knowledge

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Proficient in the use of mortgage lending software and tools.
  • Proficient in the use of Chat/CRM software and tools.
  • A team player with a positive attitude and strong work ethic.
  • Relevant experience in a support role within the mortgage lending or financial services industry is preferred.

Career path

  • The Junior Broker Support Analyst role offers a pathway to more senior positions within the company, with opportunities for professional development and advancement.

  • Junior Broker Support Assistant

    3 weeks ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Junior Broker Support Assistant

    2 weeks ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in...

  • Junior Broker Support Assistant

    3 weeks ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...

  • Junior Broker Support Assistant

    3 weeks ago

    Guildford, United Kingdom MPowered Mortgages Full time

    Job DescriptionPurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role...

  • Broker Assistant

    5 hours ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Job Description Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role...

  • Broker Assistant

    2 days ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Job Description Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role...

  • Broker Assistant

    1 week ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Assistant

    1 week ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Assistant

    2 weeks ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...

  • Broker Assistant

    1 week ago

    Guildford, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Assistant

    1 week ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...

  • Broker Assistant

    1 week ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...

  • Broker Assistant

    2 weeks ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...

  • Broker Assistant

    1 week ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposeThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.Job Role AccountabilitiesProvide timely...

  • Broker Operations Analyst

    2 days ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Operations Analyst

    1 day ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Operations Analyst

    1 week ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Operations Analyst

    1 week ago

    Guildford, Surrey, United Kingdom MPowered Mortgages Full time

    Purpose The Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners. Job Role Accountabilities Provide...

  • Broker Operations Analyst

    1 day ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposenThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.nJob Role AccountabilitiesnProvide timely...

  • Broker Operations Analyst

    4 days ago

    Guildford, United Kingdom MPowered Mortgages Full time

    PurposenThe Junior Broker Support Analyst is a key member of the mortgage lending team, providing essential support to intermediaries who require technical assistance, answers to criteria questions, and updates on cases. This role is crucial in ensuring smooth operations and excellent service delivery to our partners.nJob Role AccountabilitiesnProvide timely...