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Field Service Engineer
4 months ago
As a Senior Regional Service Engineer, you will join a dedicated service team, where you will play a pivotal role in upholding the company brand while delivering exceptional service to their customers. Within this role you will predominantly, maintain and repair equipment on sites across your region, covering the area around Oxford and Swindon. This role offers an exciting opportunity to contribute to the growth and success of of the business by providing first class professional service and support for industrial cleaning equipment. The employer is a globally recognised leader in cleaning technology renowned for commitment to innovation, quality, and customer satisfaction, Kärcher offers a dynamic work environment where employees can excel and grow professionally. Key Responsibilities for the Senior Regional Service Engineer
- Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery
- Serve as a custodian of the brand, embodying the values in all interactions
- Communicate regularly with the Regional Service Manager to coordinate activities and address customer needs
- Diagnose and repair a wide range of industrial cleaning equipment, including municipal machinery
- Complete work orders promptly and accurately, maintaining meticulous records
- Manage stock in accordance with customer requirements, ensuring optimal inventory levels
- Collaborate with the regional scheduler to optimise efficiency and customer satisfaction
- Identify and communicate sales leads to the relevant sales personnel, contributing to business growth
- Develop positive relationships with customers and internal teams
- Participate in on-the-job coaching and personal development activities
- Qualifications and Experience for the Senior Regional Service Engineer
- Formal mechanical/electrical qualifications are required
- Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines
- Experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is advantageous.
- Proven experience in the service and/or cleaning industry is preferred, or willingness to undergo fast-track training
- Excellent communication skills and ability to work effectively in a team environment
- Strong organisational skills with the capacity to manage multiple tasks efficiently
- A full UK driving license is essential, with willingness to travel and stay overnight as required
- Passport for potential training in Germany is preferred
